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Customer Service Representative

ECS Virtual Support Charleston ,WV
  • Posted: 27 days ago
  • $10 to $12 Hourly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

We are seeking Customer Service Representatives to join our team! This is a remote position providing virtual support for a national insurance company and we need to hire 1,000+ agents immediately!

Job Description/Summary:

  • Seeking experienced customer service, call center, virtual support reps, administrative professionals interested in customer satisfaction & administrative working from home.
  • If you like guiding and helping others find answers, then we could definitely use your help as a virtual support professional working from your home.
  • It involves using your home computer and remotely answering inbound phone and/or video calls and live chats over the internet from your home office to assist individuals with customer-related support questions as they have issues.
  • Training and Certification start in a few weeks with a variety of times available during the day and evening that may fit your schedule.
  • Other opportunities to service are also available to choose from based on your strengths and preferences.

Requirements/Qualifications:

  • 6+ months of customer service and/or administrative experience (call center or phone support experience preferred).
  • Must have and/or be willing to put together a home office setting in your home (or an area where you can turn into home office with a computer/laptop, internet connection to the wall/router, and headset hook ups).
  • High level of professionalism and phone adequate for business purposes.
  • Excellent typing, communication and computer skills.
  • Must be available to work overtime and/or weekends if necessary.
  • Must be willing to submit to a standard background check, drug test, technology check and voice assessments.

Pay/Benefits/Shifts:

  • $10/hour starting + bonuses/incentives available based on performance, hours worked and customer satisfaction.
  • All hours/shifts available (Days, Evenings, Nights, weekends, and OT) you choose your own hours as long as you work a minimum of 40 hours per week.
  • Chromebooks, all-in-one computers, tablets, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.

$100 Referral bonus for every person you send our way!

Company Description
WHAT WE DO

We are a full service customer support company, that handles any and all of your needs. We do it in a virtual setting which allows infinite reach and capabilities from a customer support perceptive. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backwards for you" mentality.

If you are also looking for a family oriented, professional work from environment - this is the place for you. We are always looking to expand our virtual family and looking for great people like you. We offer flexible hours, 100% autonomy, all in the comfort of your home. As long as you have a home office set up.

OUR PROCESS

We take a "customer and others first" approach and perceptive on everything. Our goal is to give more than we receive. We start of with a 1 on 1 consultation for both business owners/managers and interested virtual agents, find out your goals and interest, then put together a plan of action/solution to solve what you need done. Once the plan is executed and delivered on, we do an annual evaluation to make sure we've accomplished your expectations. We always step out to do more than what's required. We don't miss.

ECS Virtual Support

Why Work Here?

Work from home...it's virtual.... no more sitting in traffic and we have great benefits and bonuses!

WHAT WE DO We are a full service customer support company, that handles any and all of your needs. We do it in a virtual setting which allows infinite reach and capabilities from a customer support perceptive. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backwards for you" mentality. If you are also looking for a family oriented, professional work from environment - this is the place for you. We are always looking to expand our virtual family and looking for great people like you. We offer flexible hours, 100% autonomy, all in the comfort of your home. As long as you have a home office set up. OUR PROCESS We take a "customer and others first" approach and perceptive on everything. Our goal is to give more than we receive. We start of with a 1 on 1 consultation for both business owners/managers and interested virtual agents, find out your goals and interest, then put together a plan of action/solution to solve what you need done. Once the plan is executed and delivered on, we do an annual evaluation to make sure we've accomplished your expectations. We always step out to do more than what's required. We don't miss.

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