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Health Insurance Customer Care Specialist - 2nd Shift (12-8 or 1-9PM)

EB Employee Solutions, LLC (The Difference Card) White Plains, NY
  • Expired: 18 days ago. Applications are no longer accepted.

Role and Responsibilities

Located in our White Plains, NY, headquarters, a Customer Care Specialist interacts with client employees to deliver information related to inquiries, resolving problems, and fulfilling requests. The main goal of this position is to project a professional organization image through telephone interaction. Open shifts include 12PM to 8PM and 1PM to 9PM, Monday through Friday.

  • Answer high volume of calls on a daily basis.
  • Handle customer inquiries telephonically, by email and through web services.
  • Maintain Customer friendly approach when answering calls, emails, and web service requests; in addition to accuracy of the response, grammar accuracy must also be maintained when responding to emails and web service requests.
  • Research required information using available resources including claim systems, websites, and databases.
  • Manage and resolve customer complaints.
  • Identify and escalate priority issues.
  • Provide customers with product and service information.
  • Route calls to appropriate resource.
  • Follow up customer calls when necessary.
  • Assist with updating and maintaining existing customer information; assistance with addition of new members.
  • Document all call information according to standard operating procedures.

Qualifications and Education Requirements

  • High school diploma or equivalent.
  • Some experience in a call center capacity.
  • Some experience in a Healthcare or Health Insurance environment.
  • Knowledge of call center telephony and technology.
  • Proficiency in Microsoft Outlook, Word and Excel.

Preferred Skills

  • Position requires high energy, flexibility, strong multi-tasking skills, and superior customer service skills.
  • High-level of diplomacy and patience.
  • Bi-Lingual in English and Spanish, preferred.

EB Employee Solutions, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

EB Employee Solutions, LLC (The Difference Card)

With the cost of healthcare on the rise, we know everyone can use a little bit of extra money in their pocket. The Difference Card is designed to help employees save money on out-of-pocket medical expenses. The Difference Card works like a credit card to offset copays and deductibles an employee may incur through their insurance plan. Using innovative MasterCard technology, The Difference Card helps an employee pay towards and obtain reimbursement for such out-of-pocket costs as office visits, emergency room visits, deductibles and coinsurance expenses. Since 2006, the Difference Card has saved its clients over 18% annually on their healthcare costs. On average, The Difference Card saves clients $2,000 per employee, per year without reducing member benefits. With offices in Boston, New York, New Jersey, Washington, D.C., Philadelphia, Pittsburgh, Nashville, Lansing, Chicago, Milwaukee, Los Angeles and San Francisco, clients of The Difference Card experience unparalleled customer service and satisfaction. Learn more about us at!


245 Main Street, White Plains, NY 10601
White Plains, NY