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Customer Success Specialist

EAT Club Redwood City, CA
  • Expired: over a month ago. Applications are no longer accepted.

We are looking for a Customer Success Specialist to support our corporate customers. Customer Success Specialist responsibilities include resolving customer inquiries, recommending solutions and assisting to retain company's revenue. This individual will be working alongside our Customer Success Managers and will learn best practices in both customer service and customer retention. To be successful in this role, you should be an excellent communicator and thrive in a fast paced environment. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all post-sales procedures.


Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone and E-mail
  • Identify customer needs and create a solution in a timely manner
  • Follow up with customers to ensure their queries are resolved
  • Communicate across departments to ensure issues are being resolved internally

Requirements

  • Experience working in a customer support/service role
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Ability to work in a fast-paced environment
  • Customer first and solutions oriented mentality


Preferred Experience:

  • Experience working with Zendesk

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Flex PTO Policy (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Free Food & Snacks
  • Stock Option Plan
  • Onsite Gym Facility
  • Company Events and Social Gatherings
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Flex PTO Policy (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Free Food & Snacks
  • Stock Option Plan
  • Onsite Gym Facility
  • Company Events and Social Gatherings
  • Dog Friendly Office