Ideal candidates will be detail oriented, excellent data entry skills, able to multi-task while working in a fast paced environment. We are a growing marine service business, looking for an additional support person for our Pompano location.
Handle highly confidential information. Maintain professional customer relations, work independently as well with a team.
Proficient in Excel and windows, with a willingness to learn additional programs.
Follow directions and tasks in a timely fashion. Requires to be a multitasker and an organized person. Must be a self starter and a willingness to learn.
Must have a sense of urgency and have good communication skills, both verbal and written.
We are looking for a qualified candidate with over 5 years experience with EXCELLENT communication skills. Maine background is a plus but not required. Must have the ability to communicate with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Additionally you will be responsible for (but not limited to)… taking all incoming calls and/or email and assisting consumers with any questions regarding services,taking requests from customers and processing them. Follow up calls to customers. Working with other team members on status of customers and progress of ongoing jobs,communication with team members in a clear and precise manner.
Running multiple window based programs.
Check phone,texts and emails throughout the day.
Answer calls take information - Entering customers information and start estimates and invoices.Tracking invoices from start to finish. Also submitting warranty and extended warranty.
Organizing work given to technicians, communicating with techs daily. Working with other inside service team to keep it all running smooth.
Update excel spreadsheet daily /communication is ESSENTIAL.