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Technical Instructor

EAC Product Development Solutions Charlotte, NC
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental


  • EAC Product Development Solutions (EAC) is a complete source for your product development needs.
  • We provide the full suite of PTC product development software, and offer consulting, training, hardware, implementation and engineering services to support every phase of the product development process.
  • EAC is ready to offer our brightest ideas to ensure you enjoy the best solutions in the industry.
  • The Technical Instructor is essential to both the customer education and EAC sales processes.
  • The instructors’ primary goal is to proactively educate and empower others in every engagement.
  • They will prepare for and deliver instruction on the use of PTC software in the form of demonstrations, instructor-led training and mentoring.
  • The goal is to improve the customers’ knowledge and understanding of software and improve their overall job performance.
  • All client education functions are delivered in a client-centric environment designed to apply and instill a logical and comprehensive approach to greater understanding and knowledge of the tools.
  • This will lead customers to achieving the potential benefits the software, platforms and processes provide.
  • EAC Technical Instructors share a commitment to technical excellence and proficiency, and continually set the standard for professionalism and support.

Essential job functions

· Coordinate, prepare for and deliver product demonstrations, training and mentoring including but not limited to obtaining materials, managing logistics for delivery in various geographic locations

· Meet or exceed prescribed quality and effectiveness standards

· Manage the training environment, to ensure maximum effectiveness of the education process

· Attain technical certifications by the second attempt and by the end of allotted prep time as scheduled and/or outlined in professional development plans

· Promote EAC Product Development Solutions’ services as appropriate in all interaction with clients

· Assist in the development of future training and demonstration schedules

· Participate in and suggest revenue-generating initiatives for the PDA, Technical Sales team and EAC while promoting EAC services and PTC products

· Respond to client requests in a professional manner using established methods and escalation processes while effectively utilizing company resources

· Communicate daily with the Educational Services Manager or designated senior team member as appropriate

  • Additional projects or duties as assigned

education and experience

An equivalent combination of education, training and experience will be considered.

  • Minimum of 2 years of hands-on industry-related, technical consulting or technical training experience with external client projects
  • 2 year technical degree (4 year technical degree preferred)
  • Technical writing experience and content creation
  • Prior experience in sales demonstrations, adult technical education or manufacturer/distributor level in a technical environment and/or delivering technical information for purposes of demonstration and education
  • PTC (Parametric Technology Corporation) Certified Trainer preferred

· Experience with PTC products Creo and Windchill (preferred)

  • CAD and PLM software experience
  • Prior experience with a professional consulting services organization is a plus

Knowledge, skills and abilities

Knowledge, skills and abilities which may be representative, but not all-inclusive of those commonly associated with the position.

  • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies
  • Excellent oral communication and facilitation skills
  • Excellent organization and planning skills
  • Ability to work independently with little supervision
  • Ability to work effectively with team members toward customer satisfaction and success
  • Customer-focused attitude; committed to customer success
  • Willingness to travel
  • Self-motivated
  • Ability to manage to deadlines
  • Eagerness to learn new skills

EAC Product Development Solutions


Remote in USA
Charlotte, NC


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