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Customer Service Representative- PART TIME- TEMP

E Solution Group Corp
Irwindale, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are a rapidly expanding retail/wholesale distribution company looking for a part-time/temp-hire Customer Service Representative to contribute to our Customer Service Team.

Normal Shift is 9:30am - 2:30pm. Occasional additional hours is available.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Ability to cope with stressful situations patiently and calmly
  • Previous experience in customer service or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Experience with Zendesk preferred
  • Experience with ShipRush and/or ShipStation a plus
  • Experience with Shopify admin a plus
  • Experience using Google Sheets and Docs a must

Duties Include:

  • Answering phones
  • Responding to emails
  • Regularly updating customer service tickets in ZenDesk
  • Communicating clearly with operations and ownership to resolve customer complaints
  • Updating tracking sheets in Excel and Google Sheets
Company Description
WonderFold is one of the most trending stroller wagons in 2021. We have been featured on Good Morning America, BuzzFeed and ABC. We have grown exponentially in the past 6 months with no signs of slowing down.

E Solution Group Corp

Why Work Here?
Looking for a company to plant your seed in? Apply today. Watch your career evolve with WonderFold!

WonderFold is one of the most trending stroller wagons! Yes, the Kardashian's were recently spotted in our WonderFold Wagons. We have been featured on Good Morning America, BuzzFeed and ABC. We have grown exponentially in the past 6 months with no signs of slowing down. Join WonderFold & WonderSip!

Address

4339 Rowland Ave

Irwindale, CA
USA

Industry

Business

Website

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