Youth Program Manager

Job Description

Job Title: Youth Program Manager

Reports To: Project Director

Position Classification: Full-time, Exempt

Wage: $70,000.00 $75,000

Office Location: Cleveland, OH

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Your Impact: Do you enjoy program or project management? What about operations management and extreme customer service? Do you have a passion for working with young adults? In this position, you will use your passion, strength, and programmatic knowledge of the WIOA Youth Program to achieve and exceed establish program goals and performance. You will collaborate with our community and workforce operations to provide unwavering customer service both internally and externally. We're looking for someone that will be actively engaged with your staff, program initiatives, and goals. You will be empowered to identify, develop, implement, improve, and manage programmatic activities, relationships with community-based organizations for improved service, performance, and compliance, leading to overall program success.

Essential Job Functions:

• Manage, support, enable, and empower program staff to meet/exceed defined goals. Maintain subject matter expert level knowledge on all applicable federal, state and local laws, regulations and guidance for the WIOA Youth program.
• Communicate new and/or modified policies and procedures to staff. Provide technical assistance to program staff to improve performance as well as quality and customer satisfaction.
• Works closely with Quality Performance & Training Specialist to ensure program compliance.
• Identify, develop, implement and monitor strategies, tactics, and standard operating procedures to ensure program compliance.
• Manage and conduct analysis of workforce activities to ensure implementation of policies and procedures. Evaluate compliance with policies and procedures and adherence to contract requirements
• Collaborate with community-based organizations, operations management team members, and Workforce Board staff to ensure that all operating standards are maintained. Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations of suggestions for enhancements.
• Be solutions driven for all programmatic issues to find resolution.
• Develop and deliver program-specific training based on trends gathered from monitoring results and/or staff recommendations. Formulate teaching outline, utilizing knowledge of specified training needs and determine instructional methods for all new and refresher training. Ensure that all staff can demonstrate the required knowledge and skills for their position as it relates to the program.
• Be actively engaged with all relevant operations that lead to the success of staff, communities, centers and the system. Analyze programmatic and other related data, identify trends, and mobilize staff to take action.
• Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff. Ensure the appropriate actions are taken to avoid monitoring findings. Review and implement internal systems geared toward reducing and/or eliminating findings and observations. Ensure that state and local corrective actions are completed within required timeframes.
• Design and deliver user friendly status and trending reports to operations management team to track performance outcomes and other related key data. Develop and provide performance summary to Project Director by the 10th workday each month.
• Supervise assigned WIOA Youth staff. Engage in staff development, coaching and professional growth opportunities for all assigned staff.
• Review and approve timesheets and PTO requests in Paylocity.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management to meet overall company objectives. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, and that this position may require more than 40 hours per week.

Required Competencies: Customer/client focus, learning orientation, communication proficiency, presentation skills, teamwork orientation, planning/organizational skills, technical capacity, supervisory skills, coaching/staff development, training oriented, operations management.

Qualifications:

Education: A Bachelor's Degree in Business Administration, Psychology, Social Services or a related field required.

Experience: Minimum of five years of experience working with the WIOA Youth Program, with a minimum of three years in a supervisory and operations management capacity. Strong business knowledge of customer service best practices and performance management.

Skills/Abilities: Requires project management, organizational, personnel, problem-solving and data analysis skills, along with an ability to interact with employees at all levels. Excellent interpersonal skills. High level of written and oral communications skills. Strong technical skills required, to include proficiency in Microsoft Office Suite. A commitment to accountability in a continually improving quality environment is a must!

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.