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Customer Support Specialist

Dynamic Healthcare Systems
Santa Ana, CA
  • Posted: over a month ago
  • Full-Time
Job Description

Dynamic Healthcare Systems is hiring a Customer Support Specialist  The Customer Support Specialist provides technical software support to Dynamic's clients (health plans.)

The work schedule typically includes regular business hours Monday - Friday, but could also include early morning shifts and weekends, with some overtime possible.

The Role:

The Customer Support Specialist provides documentation of processes and configurations of Dynamic's SaaS products whle providing tier 2 support for application issues, assisting with the identification of root causes and present possible solutions. This is a not a call center type support position - there are no scripts. You need to be able to provide technical input for application deficiencies, be able to dialogue cross-functionally to contribute to development priortizations, proposals, SOWs and client implementations. 

Ideal Experience:

  • Healthcare/Medicare Advantage experience at the plan level.
  • Technical Customer Suppor or Client Supprt experience, ideally as a Business Analyst, a Customer Support Representive or similar role.
  • Experience with SaaS delivered applications is a plus. 

Required Skills:

  • SQL - solid knowledge (select statements, complex joins, updates, deletes, importing and exporting of data and table inserts)
  • Aptitude and proven ability in providing positive customer service and good communication, problem solving, and basic technical writing skills
  • Solid data management experience - using Excel, Access MS SQL Server (or other RDBMS)
  • Excellent organizational skills to effectively manage multiple customer support issues

Desired Skills:

  • 4years SQL experience
  • ASCII andpr EDI knowledge is desirable.
  • 3+ years MS Project or the equivalent
  • Familiarity with SalesForce and JIRA is desired but not required

Required Education:

  • Bachelor’s degree or higher in Computer Science or equivalent experience
  • Master's degree a plus
Location:
This position is based out of our Orange County office, near John Wayne Airport. Dynamic is presently on a hybrid schedule with specific days in the office each week. Please do not apply if you aren't able to be in the office as required.

Dynamic Healthcare Systems

Address

Santa Ana, CA
92705 USA

Industry

Business

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