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Account Manager-Employee Benefits Dept.

Dwight Andrus Insurance
Lafayette, LA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

I. Introduction:

Dwight Andrus Insurance (“Company”) was founded in 1945 and has grown to become one of the largest independent insurance agencies in Louisiana. The Company offers commercial insurance, employee benefits, personal lines, and bonds to companies from a wide variety of industries. The mission of our privately owned company is to provide peace of mind through customized insurance solutions which support the needs of the people and businesses we serve. We are dedicated to consistently delivering personalized customer service with the highest level of integrity to create lasting relationships.

The Company is looking for a highly motivated individual to fill an immediate full-time position as an Account Manager in the Employee Benefits Department of its Lafayette, Louisiana office. The Account Manager will support the department’s team of Broker/Producers in managing an assigned book of business comprised of employer groups with 15 employee lives or less, providing customer services to clients, and acting as a liaison between clients and insurance carriers and underwriters. Prior experience with client coordination and/or claims management in the group health benefits insurance industry are preferred. An active Life and Health insurance license in compliance with Louisiana continuing education requirements is required.

II. Essential Functions and Duties:

  1. Responsible for the day-to-day servicing of client accounts comprised of 15 employee lives or less, including routine duties such as addressing general employee benefits insurance coverage, claim, billing, and eligibility issues.
  2. Support multiple Brokers/Producers on assigned book of business and serve as the primary contact for those clients about routine servicing matters.
  3. Process and document insurance enrollments, changes, and terminations on carriers’ online portals for assigned group of accounts.
  4. Input and update new and existing client information and communications within the Company’s agency management systems for tracking and accuracy of data within client files.
  5. Market various employee benefit products offered by carriers for both new and renewal business and manage marketing process from application stage to binding of coverage, including preparation and distribution of open enrollment documents to clients.
  6. Exercise a high degree of independent discretion and autonomy in decision making to manage an assigned book of business, while solidifying and expanding relationships with existing clients.
  7. Lead appropriate resources to address the client's risk/capital management needs.
  8. Cultivate relationships with the most senior buyer in the client's organization and client’s day-to-day representatives and buyers.
  9. Other duties as assigned by supervisor(s) in the Company’s Employee Benefits Department.

       III. Qualifications/Skills:  

      1. Educational and Work Experience Requirements: a) Bachelor’s degree plus two (2) or more years work experience in client coordination and/or claims management experience in the group health benefits insurance industry; or b) High School diploma or equivalent with five (5) or more years work experience in client coordination and/or claims management experience in the group health benefits insurance industry.
      2. Licensing Requirement: Presently hold an active Life and Health insurance license in compliance with Louisiana continuing education requirements.
      3. Company Survey Requirement: Completion of the Company’s survey is required to be considered for next steps in application process.
      4. Proficiency in broker management computer systems.
      5. Willingness to travel approximately 25% of the time or less with reliable transportation.
      6. Working knowledge of Microsoft Windows applications and MS Office Suite Products.
      7. Excellent verbal and written communication skills.
      8. Strong critical thinking skills and judgement to quickly determine and prioritize key issues with clients, colleagues and carrier representatives based on a thorough understanding of relevant issues.

      IV. Company’s Offerings to Qualified Candidate:

        1. Full-time position.
        2. Salary commensurate with experience.
        3. Benefits package including: health, dental, life, AD&D, and long term disability insurance benefits. Supplemental insurance products offered on voluntary basis.
        4. Eligibility for 401(K) following one (1) year of employment.
        5. Paid holidays and sick leave time.
        6. Paid vacation and personal time off following six (6) month probationary employment period. 

        V. Other:

        1. Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
        2. Must have unrestricted work authorization to work in the United States. Proof of work authorization will be required upon hire.
        3. Must be willing upon hire to execute the Company’s confidentiality and non-solicitation/competition agreements.
        4. Dwight W. Andrus Insurance, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

        Dwight Andrus Insurance


        Lafayette, LA


        Finance and Insurance

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