Dutton Plumbing is looking for an EXCEPTIONAL customer service representative. As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.
To apply for this position...
1. Please call 805-367-5433.
2. Read the script below when the voicemail picks up. Put your best voice forward, remember you’re the voice of our company! And don’t be afraid to be creative and enthusiastic with this!
"Thank you for choosing Dutton Plumbing, this is _______, I can help you!”
"I'm so sorry to hear about that, that must be frustrating!”
"The good news is you have definitely called the right place. We do this type of work all the time!”
(Applicant, Say something great about our plumbers, make something up!)
“To get our technician out is only $39.00 and that applies right to the cost of the job!”
"I'd really like to thank you for calling us today, we will see you soon!”
(Applicant -- Leave your Name and Phone Number on this recording.)
3. After you leave the recording follow up with an email, and please include your resume! Send it to email@example.com.
4. Here's a HINT...the MOST ENERGETIC AND CREATIVE MESSAGES LEFT ON THIS VOICEMAIL ABOVE WILL BE CALLED FOR AN INTERVIEW!
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- Proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Passionate about Dutton Plumbing and loves the brand.
- Bachelor degree or equivalent is a plus.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
We look forward to hearing from you!