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Customer Support Administrator (Senior)

Dutch Ridge Consulting Group
Arlington, VA
  • Expired: September 20, 2022. Applications are no longer accepted.
CUSTOMER SUPPORT ADMINISTRATOR (SENIOR)

Company Overview

Dutch Ridge Consulting Group, LLC (DRCG) is an ISO 9001:2015, Department of Veterans Affairs (VA) Certified Veteran Enterprise (CVE), Service-Disabled Veteran-Owned Small Business (SDVOSB). DRCG provides technical support staff at ten locations throughout the United States with corporate offices in Beaver, Pennsylvania and Ashburn, Virginia. DRCG offers expertise in Systems Integration (SI), Information Technology (IT) solutioning, Program Management, Risk Management, Business Process Reengineering (BPR), Requirements Engineering, Workflow Solutioning, and Business Consulting Services. Established in 2016, DRCG holds a TS facility clearance, is 100% US owned, and has over 50 employees (97% hold a Secret clearance or higher). DRCG optimizes client investments by leveraging expertise to better manage the growth and transformation of existing IT environments.

Description

DRCG is proud to be a member of the team supporting Bluestone, a new enterprise-level initiative to modernize DEA's IT systems and networks, enhancing security, usability, and accessibility to more effectively and efficiently support mission requirements. Bluestone will deliver an enterprise-level capability consisting of an integrated organization, innovation, business analysis, development, operations, engineering services, solution architecting, software/ hardware release management & maintenance services, new cloud-based solutions, and next generation network options.

Duties and Responsibilities
  • Lead team of trainers to develop, establish, document, and conduct IT knowledge enhancement training for all users.
  • Collaborate with DEA management to understand upcoming training needs and develop training plan to meet DEA needs.
  • Conduct virtual and in-person training at SPTC and other NCR sites as well as domestic and foreign field office locations.
  • Prepare users, with the best and most cost-effective training, to accomplish the maximum retention and minimize retraining.
  • Develop CBT and web-based training.
  • Training encompasses MS Office applications, system functionality, and mobile devices, DEA-specific applications, and other IT system initiatives.
  • Develop, revise, and maintain training plans and materials such as instructor guides, training manuals, reference guides, handouts, and course critique forms.
  • Make training materials available in electronic (such as PDF) and paper formats.
  • Set up DEA's mobile training classrooms and dismantle.

Position Requirements
  • Bachelor's Degree.
  • Secret Clearance.

Job Location

Arlington, VA 22202

DRCG, LLC. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other criteria the consideration of which is made impermissible by applicable law.

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Dutch Ridge Consulting Group

Address

Arlington, VA
22201 USA

Industry

Technology