Multi - Unit Manager

Dunkin Donuts

Lothian, MD

Posted: March 22, 2023
$70,000 to $80,000 Yearly
Full-Time

Overview

Maritime Coffee Time's Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Here's what's in it for you:

To keep our amazing team running, employees at our Dunkin' Restaurants enjoy a bunch of great perks:

Career development and growth
Training and ongoing development opportunities
6% matching 401k
Anniversary bonus (years of employment x $100)
Paid Time Off**
Bonus potential**
Healthcare**

**eligibility requirements

Here's who we're looking for:

A leader with a welcoming, upbeat, positive attitude
Someone who focuses on providing an exceptional guest experience and a positive working environment for their teams
A leader who thrives in a fun, fast-paced environment while adhering to brand standards and maintaining clean, organized restaurants
A results driven leader who has multi-unit restaurant experience in sales building, forecasting, P&L, cost, inventory, and staffing management
Someone who loves to motivate, lead and develop their teams
The ability to effectively train others on all aspects of the restaurant's operations
Excellent communication and prioritization skills

Responsibilities Include:

Able to perform all duties of restaurant team members and restaurant managers
Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
Understand local marketing area and competitor trends
Establish sales and service goals with franchise owners and restaurant managers
Provides great guest service and resolves issues
Lead team meetings
Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
Ensure that restaurants correctly execute new products and processes in a marketing window
Develop business plans for their portfolio and develop action plans with franchise owners.
Drive a clear vision and clearly communicates to the team
Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

Recruit, hire, onboard and develop restaurant managers
Plan, monitor, appraise and review restaurant employee performance
Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

Basic computer skills
Fluent in spoken and written English
Basic math and financial management
3 years previous multi-unit or similar experience in retail, restaurant or hospitality
College degree preferred

Key Competencies:

Strong analytical skills and business acumen
Works well with others in a fun, fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and embrace change
Guest focused
Ability to train and develop a team
Time management
Problem solving
Motivating others

Physical Demands/Working Conditions:

Standing on feet
Repetitive motion including bending, stooping and reaching
Lifting packages
Wearing a headset (if applicable)
Working in a small space
Requires travel between restaurants

Salary: $70,000.00 - $80,000.00 per year*

*Salary is based upon experience. Candidates with previous experience as Multi Unit Managers at Dunkin Donuts stores will be considered for the higher range of pay.