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Multi - Unit Manager

Dunkin Donuts
Lothian, MD
  • Posted: March 22, 2023
  • $70,000 to $80,000 Yearly
  • Full-Time

Maritime Coffee Time's Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Here's what's in it for you:

To keep our amazing team running, employees at our Dunkin' Restaurants enjoy a bunch of great perks:

  • Career development and growth
  • Training and ongoing development opportunities
  • 6% matching 401k
  • Anniversary bonus (years of employment x $100)
  • Paid Time Off**
  • Bonus potential**
  • Healthcare**

**eligibility requirements

Here's who we're looking for:

  • A leader with a welcoming, upbeat, positive attitude
  • Someone who focuses on providing an exceptional guest experience and a positive working environment for their teams
  • A leader who thrives in a fun, fast-paced environment while adhering to brand standards and maintaining clean, organized restaurants
  • A results driven leader who has multi-unit restaurant experience in sales building, forecasting, P&L, cost, inventory, and staffing management
  • Someone who loves to motivate, lead and develop their teams
  • The ability to effectively train others on all aspects of the restaurant's operations
  • Excellent communication and prioritization skills

Responsibilities Include:
  • Able to perform all duties of restaurant team members and restaurant managers
  • Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
  • Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
  • Understand local marketing area and competitor trends
  • Establish sales and service goals with franchise owners and restaurant managers
  • Provides great guest service and resolves issues
  • Lead team meetings
  • Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
  • Ensure that restaurants correctly execute new products and processes in a marketing window
  • Develop business plans for their portfolio and develop action plans with franchise owners.
  • Drive a clear vision and clearly communicates to the team
  • Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:
  • Recruit, hire, onboard and develop restaurant managers
  • Plan, monitor, appraise and review restaurant employee performance
  • Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
  • Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
  • College degree preferred

Key Competencies:
  • Strong analytical skills and business acumen
  • Works well with others in a fun, fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and embrace change
  • Guest focused
  • Ability to train and develop a team
  • Time management
  • Problem solving
  • Motivating others

Physical Demands/Working Conditions:
  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting packages
  • Wearing a headset (if applicable)
  • Working in a small space
  • Requires travel between restaurants

Salary: $70,000.00 - $80,000.00 per year*

*Salary is based upon experience. Candidates with previous experience as Multi Unit Managers at Dunkin Donuts stores will be considered for the higher range of pay.

Dunkin Donuts


5075 Solomons Island Rd.

Lothian, MD
20711 USA



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