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Customer Service Representative

Driven Products Kent, WA
  • Expired: over a month ago. Applications are no longer accepted.
You enjoy helping others and solving problems. You’re passionate about customer service and delivering positive customer experiences. You’re really good at what you do and you want to work with other people who are also really good at what they do. You want to work in a place where you can have a meaningful and measurable impact. We get it, we do too…

The Driven Products team is changing the way consumers are purchasing wheel accessories online. Don’t believe us? Well, we are one of America's fastest-growing private companies according to Inc. Magazine. Up until now, we’ve managed our growth with a small team of dedicated individuals. Now, it’s time to grow our Customer Experience team so that we can continue to quickly scale our business. We are looking for someone who is passionate about helping others, brings a positive “can-do” attitude, and cares about providing great end-to-end Customer Experiences to become a part of our Customer Experience Team.

You’ll report to the Head of Customer Experience and help manage all customer experience related operations such as addressing the needs of our customers by responding to inbound inquiries, processing order returns, managing customer feedback and reputation management, and everything else related to customer experience in an automotive eCommerce business.

In a nutshell, you will be responsible for making a meaningful impact on the Driven Products team and business. You’ll need to be a great team player, able to adapt on the fly, hold yourself and others to a high standard, and be ready to get S*** done!

THE ESSENTIALS:
  • Location: Kent, Washington - 98032
  • Specialty: Customer Service and Experience
  • Reports into: Head of Customer Experience
  • Schedule: Full-Time 40 hours/week - Monday - Friday 7:15am - 4:15pm

YOU'LL BE DOING THINGS LIKE:

  • Delivering great customer experiences by providing outstanding support
  • Responding to customer questions and inquiries via phone, email, text, or chat
  • Completing day-to-day operational tasks such as answering product technical questions, processing returns, monitoring customer feedback, and processing shipping carrier claims
  • Working closely with the Head of Customer Experience to develop new ways to increase customer satisfaction, drive efficiency, and resolve problems
  • Assisting the warehouse with validating shipping address discrepancies so that our customers receive their orders on time and without issues
  • Help to increase sales by offering our products and suggesting other related items our customers would benefit from

WHAT YOU’LL GET:

  • A competitive starting wage $16-$19 per hour (DOE)
  • A monthly healthcare stipend
  • One week of paid vacation per year
  • One week of paid sick per year
  • An additional paid day off each year on your anniversary (up to 5 additional days)

QUALIFICATIONS YOU’LL NEED TO HAVE:

  • High School Diploma or equivalent
  • Be punctual and reliable
  • Work well in a team environment
  • A passion for customer satisfaction
  • Experience working directly with customers via phone and email
  • Great communication skills (written and verbal)
  • A knack for technology and systems
  • Proficient typing skills (50+ WPM)
  • 2+ years of experience providing outstanding customer service in a similar role

IT WOULD BE NICE IF YOU HAD:

  • Experience of working in an eCommerce customer service environment
  • Previous experience in the automotive industry
  • Experience using a CRM system
  • A passion for cars and trucks of all kinds

Work doesn’t have to suck…

Applications and resumes will be reviewed by a member of the Driven Products team during normal business hours, Monday-Friday, 8 AM to 5 PM. Please allow us up to one week to review your application and resume. We will initiate interview scheduling via email for qualified candidates.

Ben Gulliford
Head of Customer Experience
Driven Products LLC

Driven Products

Address

Kent, WA
98032 USA