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Customer Solutions Specialist

Drive Medical
Port Washington, NY
  • Posted: over a month ago
  • Full-Time
Job Description

Who is Drive DeVilbiss…

Formed in 2000, Drive DeVilbiss has
become a leading manufacturer of medical products with a strong and consistent
track record of growth achieved both organically and through acquisitions. We
are proud of our high-quality, diverse product portfolio, channel footprint and
global operating scale. Our products are sold into the homecare, long-term
care, retail and e-commerce channels in more than 80 countries around the
world.

“Our Mission is to enhance the quality of life
of the people we touch”

Your Mission:

As a Customer Solutions Specialist,
you will ensure an effortless experience for our customers in a fast-paced
environment, by providing product information, placing orders and finding
solutions. As employees acquire
knowledge across all areas of the department they become cross-functional to fit
business needs.

Main Activities:

  • Resolve customer and sales rep inquires;
    explain product features, provide quotes, process orders, returns and
    assist with all their customer service needs.
  • Handle inbound and outbound communication
    via phone, email or chat in a professional and courteous manner.
  • Resolve all customer related inquiries
    and issues with extreme accuracy and efficiency.
  • Develop a thorough understanding of Drive
    products to effectively offer additional accessories and substitute other
    products when items are back ordered, etc.
  • Enter and process orders received via
    email, fax, web, EDI or customer portal with a high degree of accuracy.
  • Provide product availability and manage
    customer backorders as needed.
  • Support the sales team by providing
    assistance with their daily service needs.
  • Follow up as needed to ensure accuracy
    and effortless customer experience.
  • Diagnose product malfunctions and
    recommend solutions
  • Provide over the phone assistance with
    product assembly and parts inquiries
  • Utilize systems and technology to handle
    high volumes of inquiries; become proficient in current and future
    systems.
  • Achieve performance goals on a consistent
    basis and established KPIs.

Your Competencies:

  • Customer Focused
  • Prior customer-facing experience
    preferred
  • Excellent communication and problem
    resolution skills
  • Excellent computer skills, SAP experience
    helpful
  • Quick learner, able to think on feet and
    find innovative solutions
  • Ability to diagnose product malfunctions
    and recommend solutions
  • Career minded individual with ability to
    work flexible hours (generally M-F between 8-8)

Why Apply to Drive DeVilbiss…

Competitive Benefits, Paid Time Off,
401(k) Savings Plan

EEO Statement: Drive
DeVilbiss is an Equal Opportunity Employer and provides equal employment
opportunities to all employees and applicants for employment without regard to
race, color, religion, gender, sexual orientation, gender identity, national
origin, age, disability status, protected veteran status, or any other
characteristic protected by the law. Drive DeVilbiss complies with applicable
state and local laws governing non-discrimination in employment in every
location in which the company has facilities.

Drive Medical

Address

Port Washington, NY
11050 USA

Industry

Business

View all jobs at Drive Medical

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