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Customer Care/Warranty Representative
Drees Homes Manassas, VA

Customer Care/Warranty Representative

Drees Homes
Manassas, VA
  • Retirement
  • Full-Time
Overview

Drees Homes is a family-owned home building company with a passion for making custom homes easy. For 95 years, we have taken care of our employees and our customers. It's why we rank as the 18th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2022 and 2023 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we've been officially certified as a 2023 Great Place to Work. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

 

Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

Responsibilities/Qualifications

Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in Washington DC.  In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.

  

 

Duties and Responsibilities:

  • Complete assigned warranty service requests within the guidelines of company policy
  • Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
  • Evaluate all customer complaints and report solutions
  • Conduct 60-day and yearly Customer Orientations
  • Keep the customer care system up-to-date and accurate
  • Recommend changes that will improve processes
  • Monitor and respond to email and voice mail messages daily
  • Comply with the "Warranty On Call" procedure

 

 

Desired Knowledge and Skills:

  • Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
  • Excellent verbal and written communication skills with internal and external customers
  • General knowledge of residential construction and the homebuilding process
  • Basic computer skills, experience using an iPad preferred
  • Must be organized, detail-minded, and adaptable
  • Self-driven and able to work independently
  • Ability to follow through to a satisfactory conclusion
  • Customer oriented, outgoing, dependable & ethical
  • Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
  • Problem solving abilities with excellent follow-up skills
  • Must have reliable transportation
  • High School diploma is required; Construction or other related college degree a plus
  • At least 1 year residential home experience required
  • 3-5 years of previous customer care experience
  • 3-5 years of construction experience is a plus

 

The typical schedule of this position will be Monday - Friday 8 AM to 5 PM, plus additional hours as necessary.

 

Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.

Summary

Equal Opportunity Employer / Drug-Free Work Place

 

To learn more about Drees Homes, please visit our website - www.dreeshomes.com

Employment Type: FULL_TIME

Address

Drees Homes

8551 Rixlew Lane

Manassas, VA
20109 USA

Industry

Business

Posted date

December 05, 2023

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