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WordPress Support Representative

DreamHost Portland, OR
  • Expired: over a month ago. Applications are no longer accepted.

Overview

Do you have a passion for building WordPress sites? Do you enjoy helping people find and fix issues within WordPress sites? Are you a highly motivated individual that is looking to take the next step in their WordPress journey? Well, you are in luck! DreamHost is currently looking for highly motivated, high-energy people that have a passion for helping people find success with their web hosting needs. We are looking for individuals that thrive in a fast-paced work environment and love to help people with their WordPress sites. The ideal candidate would have previous experience in web hosting support as well as previous web developer and system admin experience.

Key Responsibilities

  • Work from our internal queues following pre-defined priorities and workflows

  • Monitor for tickets in other areas internally and be sure to move them to queues our teams manage.

  • Work in oldest support cases prior to moving onto newer cases

  • Maintain and update all WordPress support internal resources with new ideas or hot topics as necessary

  • Maintain and update all related internal tools

  • Spot trends in order to properly manage any related support coming in

  • Communicate new trends to all team members

  • Be active within Support communication channels while on the clock

  • Provide assistance to general TS with WordPress and DreamPress issues as the need arises

  • Follow all workflow and processes for Professional Services, helping customers with situations that would normally be outside of general scope of Support

Requirements

  • Great attitude and strong work ethic

  • Strong familiarity working with WordPress

  • 1+ Years Technical Support Experience

  • Comfortable working on the Linux Command Line

DreamHost

Why Work Here?

Awesome people, flexible work environment, amazing fully paid benefits, and room to learn and grow!

Address

Portland, OR
USA

Website