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Implementation Specialist - 836114

Drake & Company
Madison, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our client is seeking a Customer Care Implementation Specialist that will contribute to their mission of working with their family of customers to provide the very best products and support, creating successful long-term partnerships. The Implementation Specialist is a full-time position based in McFarland and reports to the Director of Implementation Specialists.


Implementation Specialists work closely with the Project Management Team, the Field Service Engineering Team, the Software Engineering Team, and interact with customers via phone, email, and on-site visits. A talented, enthusiastic Implementation Specialist will require analytical skills to create site-specific programming build documents as well as reference documents and movies for the company’s website.

Essential Duties & Responsibilities:

• Work with the Implementation Team and independently

o To learn new software and its best practice rollout to customers

o To implement existing software better

• Develop reference materials on current and new software

• Apply Adult Learning theory to educate customers on programming features associated with and on the operational use of software upgrades and new installations

• Interpret contracts

• Document project training sessions

• Provide the Project Management Team with project updates and concerns, completing project steps in a timely manner

• Troubleshoot software bugs with the Field Service Engineering Team and Software Engineering Team

• Upgrade software and perform limited technical assistance when no on-site technician is available

• Advocate for streamlined programming enhancements and future software development

• Attend weekly implementation and software meetings

• Become an expert in specific areas of software

• Present at conferences in Madison and perhaps other locations nationally



• Bachelor’s degree preferred. Associate degree required with business experience.

• Experience in answering service or hospital environments preferred

• Solid Excel, Access, and Microsoft Office Suite skills

• Familiarity with Camtasia preferred

• Strong problem-solving skills, attention to detail and multi-tasking skills

• Reliable with a professional attitude and good communication skills

• Ability to travel throughout North America up to 50% of the time required

Drake & Company


Madison, WI




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