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Customer Care Representative - 835502

Drake & Company Madison, WI
  • Posted: 19 days ago
  • $17 to $21 Hourly
  • Full-Time
  • Benefits: Medical, 401k, Dental

Customer Care Representative 835169

Our Madison-based client is looking for a positive, quality-focused individual to join their Customer Care team! The ideal candidate will possess strong attention to detail, superior customer service skills along with a proven ability to manage multiple priorities and provide consistent follow-through.

Job Duties:

  • Coordinate responses to homeowner warranty calls and emails - schedule service with the homeowner and trade partner
  • Follow up with homeowners to ensure warranty work is completed to their satisfaction
  • Work directly and daily with the Personal Builders throughout the build and warranty process
  • Assist in determining and documenting root cause
  • Track and report service levels, satisfaction, response rates and costs
  • Perform other administrative duties as assigned

Job Qualifications:

  • Experience with Microsoft Word and Excel is required
  • Education and experience in residential construction is desired

If this sounds like the right fit for you, apply today!

Job Type: Full-time

Salary: $17.00 to $21.00 /hour

Drake & Company is an equal opportunity employer.

Drake & Company

Address

Madison, WI
USA

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