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Senior Program Coordinator, Fox Cities

Down Syndrome Association of Wisconsin
Appleton, WI
  • Posted: over a month ago
  • Full-Time
Job Description
Salary: $20 - $23 / Hour, DOE

Position Title:    Program Coordinator, Fox Cities

Location:            Appleton, WI 

Reports To:        HCBS Manager, NE WI

Status:                Full-time (approx. 40 hours per week)

Pay:                    $20 - $23 / hour

FLSA Status:     Not applicable

The Down Syndrome Association of Wisconsin is a statewide non-profit organization dedicated to advancing the lives of individuals with Down syndrome and related disabilities and their families through awareness, education, information, programs, services, and the exchange of ideas and experiences.


DSAW provides programs and services throughout the lifespan (Parent’s First Call for new and expectant parents, children’s services, adult services, vocational services, and aging services), as well as educational opportunities and events.

We have an immediate opening for a Program Coordinator in Northeast Wisconsin. The Program Coordinator will help us expand our Home and Community Based Services to individuals in the Fox Cities (Outagamie, Winnebago, and Calumet Counties) by providing local oversight and coordination, as well as providing direct services themselves. 

The Program Coordinator will have an important role in all aspects of case management and staff onboarding, staff training and management, and direct service execution. On the participant side, this includes visiting the homes of new participants to complete a full intake, working with the individual and their family to create goals and plans, scheduling services, providing services, and ensuring ongoing quality of services. The Program Coordinator will also supervise and provide ongoing training to Direct Support Professionals. 

The Program Coordinator will also oversee the programmatic and safety plans at the Appleton office. This includes scheduling, staff management, communication with participants, and adapting DSAW curriculum to fit the site, class, and participants. In addition, the coordinator will ensure that staff are trained on site-based safety plans.

We are looking for someone who has experience working with individuals with disabilities. This person should have excellent organization and prioritization skills in order to assist with case and program management. The Program Coordinator must be a skilled communicator, empathetic listener, and excellent problem-solver, with the ability to help clients and their families put plans in place to achieve their desired goals. Staff management experience is a plus, although this is not required for the position. Overall, the candidate must be a fast learner who is passionate about helping individuals with disabilities achieve amazing lives. 


In order to complete this job well, the Program Coordinator must be very comfortable with technology, and have the ability to quickly learn new systems, such as a new Case Management System. The Coordinator should have a thorough understanding of MS Office/G Suite products. Experience with a client management system and a time tracking/scheduling system is a plus. 

As DSAW continues to grow rapidly, we are seeking a candidate for this role who is excited about having a say in the future of the organization. We work within a collaborative leadership model, meaning that everyone is expected to come to the table with ideas to improve our company. The ideal candidate should be excited to roll up their sleeves and take initiative in creating new processes and procedures throughout the organization.

The Program Coordinator must be willing to work some evenings and weekends in support of this role.


Essential Functions and Responsibilities 

  • Participant Case Management
    • Complete the initial consult, intake, and assessment for new participants
    • Oversee participant goal setting
    • Maintain Case Management System with updated goals, reports, and records
    • Assign and schedule participant to staff member(s) with appropriate training hand-offs
    • Provide regular check-ins with the participant and their family
    • Serves as the main parent liaison 
  • Staff Management
    • Directly supervise Direct Support Professionals, including providing feedback when needed and completing annual performance reviews
    • Supervise ongoing service provision through quarterly/semi-annual check-ins
    • Manage staff scheduling
    • Review and analyze time sheets
    • Meet monthly with the Programs Committee of the local DSAW-Fox Cities Chapter Advisory Board to update them on initiatives and receive feedback
  • Site/Program Management
    • Oversee the schedule of on-site programs at the Appleton office
    • Work with HCBS staff across the state to coordinate uniform class schedules and rollout, utilizing curriculum from the statewide library 
    • Ensure the staff are equipped with DSAW curriculum and materials needed for classes
    • Oversee the quality of classes
    • Ensure that all site-based programs follow DSAW safety plans and guidelines
  • Regional Growth
    • Work with the HCBS Manager, NE WI as well as other coordinators on big-picture strategy for regional growth
    • Help grow services through activities such as personal phone calls, attending relevant DSAW and community events, etc
    • Work with the HCBS Manager, NE WI and Director of HCBS to meet quarterly and annual goals for the region 
  • Direct Services Provision
    • Consistently model appropriate social skills
    • Support client by practicing, modeling and guiding them through real life experiences
    • Utilize curriculum to support client through skill acquisition
    • Maintain and model positive professional working relationships with clients, guardians, employers, and other significant persons in their lives
    • Advocate for clients as needed and teach advocacy skills
    • Attend required meetings and in-service training sessions
    • Monitor client’s goals and complete progress notes 
    • Other duties as assigned



      • Bachelor’s degree in a related field
      • 2+ years working with families and clients with developmental disabilities
      • Supervisory experience required
      • Applicant must have a valid driver’s license and insured vehicle
      • Applicants must pass a caregiver background check that meets State of Wisconsin requirements


      • Must be a sensitive and mature individual who is able to relate well to adults
      • Demonstrates warmth, insight, interest, and respect for persons with disabilities
      • Willingness to accept flexibility with their schedule
      • Able and knowledgeable to cope with emergency situations or behavioral situations in a calm and effective manner
      • Able and willing to be a team player and to work cooperatively with their supervisor
      • Able to communicate effectively with participants and partners 
      • Ability to multi task and adhere to timelines set forth for quality management


      Given that the Down Syndrome Association of Wisconsin is a non-profit organization that is not engaged in the production of goods or services, the Fair Labor Standards Act (FLSA) and Wisconsin overtime law does not apply to DSAW employees. Nonetheless, this is an hourly position budgeted at $20-$23 / hour.

      Benefits for Full-Time Employees

      • Health Reimbursement Account program ($300/month) and access to Dental and Vision
      • Employer-paid disability and life insurance, with access to supplemental life, critical illness insurance, and accident insurance
      • 10 days of PTO, accrued in bi-weekly increments, as well as 5 set holidays and 5 floating holidays
      • Monthly phone stipend of $20/month for using personal cell phone


      Additional benefits include the following:

      • Flexible schedule
      • Remote work for non-client facing duties
      • Parental leave after one year of service 
      • Ongoing training opportunities sponsored by DSAW
      • Employee referral program (employee will receive $50 if their referral is hired)
      • Relaxed dress code at the discretion of your supervisor
      • Annual offsite staff team-building activities
      • Continuing education incentives
      • One paid day per year to volunteer
      • An amazing mission and culture!


      The Down Syndrome Association of Wisconsin is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor..

      Down Syndrome Association of Wisconsin


      Appleton, WI
      54911 USA



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