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Program Coordinator, South Central WI

Down Syndrome Association of Wisconsin
Madison, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Salary: $17 - $19 / Hour, DOE

Position Title:    Program Coordinator, SC WI

Location:            Dane County

Reports To:        Director of Expansion & Fidelity

Status:                Part-time (10 - 20 hours to start with room to grow hours if desired)

Pay:                    $17 - 19 / hour, DOE

FLSA Status:     Not applicable

Are you looking for a position that brings purpose to your life? Would you like to wake up every day knowing that you are making a difference in the lives of individuals with disabilities? Are you ready to join a team that cares deeply for its staff and has an awesome culture? Are you excited by a hybrid position that combines the best of remote life and in-person work? If this sounds like you, then read on for an exciting opportunity to join us at the Down Syndrome Association of Wisconsin!


The Down Syndrome Association of Wisconsin is a statewide non-profit organization dedicated to advancing the lives of individuals with Down syndrome and related disabilities and their families through awareness, education, information, programs, services, and the exchange of ideas and experiences.


DSAW provides programs and services throughout the lifespan (Parent’s First Call for new and expectant parents, children’s services, adult services, vocational services, and aging services), as well as educational opportunities and events.

We have an immediate opening for a Program Coordinator in South Central Wisconsin, a newly created position within the organization. The Program Coordinator will help us expand our Home and Community Based Services to individuals in Dane County by providing local oversight and coordination, as well as providing direct services themselves. 

The Program Coordinator will have an important role in all aspects of client and staff onboarding, staff training and management, and direct service execution. On the client side, this includes visiting the homes of new clients to complete a full intake, working with the individual and their family to create goals and plans, scheduling services, providing services, and ensuring ongoing quality of services. As the region grows, the Program Coordinator will also have the opportunity to hire, train, and manage Direct Service Providers. 

We are looking for someone who has experience working with individuals with disabilities. This person should have excellent organization and prioritization skills in order to assist with case management. The Program Coordinator must be a skilled communicator, empathetic listener, and excellent problem-solver, with the ability to help clients and their families put plans in place to achieve their desired goals. Staff management experience is a plus, although this is not required for the position. Overall, the candidate must be a fast learner who is passionate about helping individuals with disabilities achieve amazing lives. 


In order to complete this job well, the Program Coordinator must be very comfortable with technology, and have the ability to quickly learn new systems, such as a new Client Management System. The Coordinator should have a thorough understanding of MS Office/G Suite products. Experience with a client management system and a time tracking/scheduling system is a plus. 

As DSAW continues to grow rapidly, we are seeking a candidate for this role who is excited about having a say in the future of the organization. We work within a collaborative leadership model, meaning that everyone is expected to come to the table with ideas to improve our company. The ideal candidate should be excited to roll up their sleeves and take initiative in creating new processes and procedures throughout the organization. 


Essential Functions and Responsibilities 

  • Direct Services Provision
    • Consistently model appropriate social skills
    • Support client by practicing, modeling and guiding them through real life experiences
    • Utilize curriculum to support client through skill acquisition
    • Maintain and model positive professional working relationships with clients, guardians, employers, and other significant persons in their lives
    • Advocate for clients as needed and teach advocacy skills
    • Attend required meetings and in-service training sessions
    • Monitor client’s goals and complete progress notes 
      • Client Case Management
        • Complete the initial consult, intake, and assessment for new clients
        • Oversee client goal setting
        • Maintain Client Management System with updated goals, reports, and records
        • As the region grows, assign and schedule client to staff member(s) with appropriate training hand-offs
        • Provide regular check-ins with the client and their family
        • Serves as the main parent liaison 
      • Staff Management (as the region grows)
        • Directly supervise Direct Support Professionals, including providing feedback when needed and completing annual performance reviews
        • Supervise ongoing service provision through quarterly/semi-annual check-ins
        • Manage staff scheduling
        • Review and analyze time sheets



      • Bachelor’s degree in a related field
      • 2+ years working with families and clients with developmental disabilities
      • Supervisory experience preferred
      • Applicant must have a valid driver’s license and insured vehicle
      • Applicants must pass a caregiver background check that meets State of Wisconsin requirements


      • Must be a sensitive and mature individual who is able to relate well to adults
      • Demonstrates warmth, insight, interest, and respect for persons with disabilities
      • Willingness to accept flexibility with their schedule
      • Able and knowledgeable to cope with emergency situations or behavioral situations in a calm and effective manner
      • Able and willing to be a team player and to work cooperatively with their supervisor
      • Able to communicate effectively with consumers and employers 
      • Ability to multi task and adhere to timelines set forth for quality management


      Given that the Down Syndrome Association of Wisconsin is a non-profit organization that is not engaged in the production of goods or services, the Fair Labor Standards Act (FLSA) and Wisconsin overtime law does not apply to DSAW employees. Nonetheless, this is an hourly position budgeted at $16-$19 / hour.

      Benefits for Full-Time Employees (30+ Hours)

      • Health Reimbursement Account program ($300/month) and access to Dental and Vision
      • Employer-paid disability and life insurance, with access to supplemental life, critical illness insurance, and accident insurance
      • 10 days of PTO, accrued in bi-weekly increments, as well as 5 set holidays and 5 floating holidays
      • Monthly phone stipend of $20/month for using personal cell phone

      Benefits for Part-Time Employees (20+ Hours)

      • 10 days of PTO, accrued in bi-weekly increments, as well as 5 set holidays and 5 floating holidays
      • Monthly phone stipend of $10/month for using personal cell phone


      Additional benefits include the following:

      • Flexible schedule
      • Remote work for non-client facing duties
      • Parental leave after one year of service (full-time only)
      • Access to healthy snacks, bottled water, coffee, and tea at the DSAW office
      • Ongoing training opportunities sponsored by DSAW
      • Employee referral program (employee will receive $50 if their referral is hired)
      • Relaxed dress code at the discretion of your supervisor
      • Annual offsite staff team-building activities
      • Continuing education incentives
      • One paid day per year to volunteer (20+ hours only)
      • An amazing mission and culture!


      The Down Syndrome Association of Wisconsin is an equal opportunity employer. All qualified applicants will receive equal consideration regardless of race, color, national origin, disability, age, religion or any other protected basis as provided by law.

      Down Syndrome Association of Wisconsin


      Madison, WI
      53744 USA



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