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Resident Services Administrator

Douglas Emmett Honolulu, HI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

TITLE: Resident Services Administrator REPORTS TO: Community Manager


Resident Services Administrator is responsible for providing administrative support to the Community Manager by handling Office of the Building operations in accordance with the standards set forth by Douglas Emmett.

DUTIES AND RESPONSIBILITIES: Include but are not limited to the following, as other duties or projects may be assigned.


  • Greet visitors to the office.
  • Answer telephones.
  • Dispatch engineering to handle tenant service requests.
  • Follow up on tenant requests to confirm timely completion of work.
  • Open, date stamp and distribute mail and deliveries..
  • Contact tenants who are late paying rent.
  • Prepare tenant memos
  • Prepare monthly reports including leasing report, stacking plan, deal list, tenant contact list, emergency contact list and delinquency report for Community Manager review and approval.
  • Coordinate tenant welcome packets and tenant events with Community Manager and vendors.
  • Research and make recommendations to Community Manager for more cost-effective and efficient methods of performing administrative duties.
  • Special projects as directed by Community Manager.


  • None


  • Must have high school diploma or GED
  • Must have intermediate level knowledge of Word and Excel.
  • Strong written and verbal communication skills.
  • Projects a professional image by meeting Douglas Emmett dress code standards.
  • Ability to communicate in a clear, positive and professional manner with tenants, employees and vendors.
  • Ability to exercise good judgment and professional demeanor when interacting with building management, tenants and vendors.
  • Ability to work well under pressure, prioritize multiple tasks and consistently produce high-quality accurate work.
  • Team player attitude.
  • Strong customer service orientation.


  • Primarily sedentary work involving regular use of keyboard and telephone. Should be able to sit for long periods of time.
  • Occasionally ascend stairs or step stool.
  • Occasionally lift and carry 5 – 10 pound parcels.
  • Periodically deliver correspondence to tenants within the building.


ComputerCopy MachineTelephoneTwo-way radioPagerFax10-key adding machinePaper cutterStep stool

Company Description
Douglas Emmett, Inc. (NYSE:DEI) is a Southern California-based real estate investment trust (REIT) active in the commercial office and multifamily property markets in California and Hawaii.

The Company's office portfolio includes 72 properties totaling approximately 18.3 million rentable square feet, and its multifamily portfolio consists of 11 properties with approximately 4200 units.

Douglas Emmett's properties are currently located in nine premier California submarkets - Brentwood, Century City, Santa Monica, Beverly Hills, Olympic Corridor, Westwood, Sherman Oaks/Encino, Warner Center/Woodland Hills and Burbank - with a growing presence in Honolulu, Hawaii.

Douglas Emmett

Douglas Emmett operates approximately 18.4 million square feet of Class A office space and over 4,300 luxury apartment units in nine highly desirable submarkets in Los Angeles County, six of which are located in Los Angeles' Westside - Brentwood, Century City, Santa Monica, Beverly Hills, the Olympic Corridor, and Westwood - and three submarkets in the San Fernando Valley - Sherman Oaks/Encino, Warner Center/Woodland Hills, and Burbank. The Company's Honolulu office portfolio is located in the downtown central business district with multifamily properties in nearby suburban communities. The Company utilizes the same focused business strategy that was implemented by its founding principals - managing, developing, redeveloping, and acquiring multifamily and commercial real estate in high barrier-to-entry submarkets that exhibit strong economic characteristics such as population and job growth, as well as inherent supply constraints, such as limited developable land due to natural and political barriers. The Company strives to capitalize on the experience of its seasoned management team to create continued value.

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Honolulu, HI




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