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Administrative Support Specialist

Douglas County (NE) Omaha, NE
  • Expired: July 01, 2020. Applications are no longer accepted.
Incumbent works under the direction of the Director of General Assistance or Administrative Support Manager performing administrative support functions requiring considerable independent judgment and ensuring efficient operation of the General Assistance Department. Establish and maintain effective working relationships with clients, supervisors, Civil Service Commissioners, County Commissioners, County employees, elected officials, department heads, attorneys, law enforcement, judges, other agencies, and the public.

Comply with Civil Service policies and regulations, collective bargaining agreements, County policies, and laws to create a cooperative, safe, respectful and quality work environment.

Monitor department attendance records (e.g. sick, vacation, holiday, compensatory time) to prepare payroll, and audit timecards and payroll entry for accuracy.

Ensure confidentiality and security of all sensitive data and information, and oversee safekeeping of department files and information.

Oversee nonmedical (e.g. landlords, property owners) vendor relationships, and serve as the department liaison between nonmedical vendors and the County Clerk's Office.

Coordinate daily merchandise card administrative distribution process, and perform weekly card audit.

Accurately prepare and maintain various reports, records, and documents, analyze reports, utilize report information to identify trends and problems, and notify management of findings.

Conduct annual home visits with staff to ensure clients' living situation meets departmental guidelines, and determine rental payments on behalf of the client.

Coordinate and oversee the department's information and referral system ensuring staff and public/private agencies are familiar with client services of the other.

Complete applications (e.g. intake, recertification, cremation, transportation), answer phones, and assist Support Staff as needed.

Perform duties of Administrative Support Manager and Supervisors as assigned.  

Assist Director with new hire interviews, personnel actions, counseling and training staff and serve as confidential secretary in meetings regarding personnel, labor contract or any other matter requiring discretion.

Provide input to the Director, Administrative Support Manager, or designee pertaining to policy and procedure review, staffing needs, budget, short and long-range planning, office equipment supplies, etc.

Remain alert to changes in federal, state, and local regulations impacting business and program operations; assist Director, Administrative Support Manager, or designee in implementing changes in office operation.

Promote a positive image of Douglas County and General Assistance, serve as an information and referral source, and respond to inquiries from officials, employees, clients, vendors, contractors, and the public.

Attend community meetings promoting awareness of General Assistance programs and/or community response to unmet client needs as assigned; develop and maintain cooperative relationships with social service agencies, community service organizations, governmental entities, private business, etc.; and establish rapport utilizing effective networking to gather information and coordinate efficient client and business services.

Safely operate a motor vehicle when required to travel on County business.

Report to work with regular, predictable, and consistent attendance.

Perform other duties as directed or assigned. Bachelor's degree, from an accredited university or college, in Social Work, Human Services, Psychology, Business Administration, Public Administration, or Mathematics/Statistics required.*

Three (3) years of administrative work experience involving social assistance programs and/or business, statistical, or data interpretation required.

Two (2) years of experience with Microsoft Office required.

Must possess and maintain a valid driver's license and own mode of transportation at time of hire and throughout employment.

Completion of a pre-employment criminal background check and post-offer drug screen.

*Equivalent experience beyond the requirement may be substituted for the educational requirement on a year-for-year basis. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in an office setting during standard day-shift hours; however, work hours may vary (e.g. call-ins, evenings, weekends, and holidays). Noise level is typically moderate. Work may be stressful when dealing with multiple priorities and/or time constraints. Work may occasionally be difficult when dealing with individuals who are irate, ill, mentally challenged, substance-addicted, or displaying poor personal hygiene.

Work requires some physical activity including extended periods of sitting and reaching and occasional standing, walking, bending and carrying. An incumbent must have the ability to occasionally lift and/or carry objects weighing up to 25 pounds.

Required sensory abilities include vision, hearing, and touch. Visual abilities, correctable to normal ranges, include close, distance, color vision, depth perception, and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges. An incumbent must possess the hand-eye coordination and manual dexterity necessary to operate computers and other equipment. Employment Type: Full Time

Douglas County (NE)


Omaha, NE
68183 USA