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Front Desk Supervisor

DoubleTree by Hilton Hotel Phoenix-Tempe -- Driftwood Hospitality Management Tempe, AZ

  • Posted: over a month ago
  • Full-Time
Job Description

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations.

Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within Driftwood Hospitality Management, LLC.

Each responsibility of this position is assigned a weight that indicates the percentage of the overall job it represents. For performance appraisal purposes, the Core Responsibilities (what the job is; the substance of the job) account for 90% of the overall appraisal score. The other 10% is based on the Professionalism and Style category (how the individual goes about doing the job).

Job FunctionJob functions describe the substance and most important responsibilities of the job.

1. Administration

Maintain standards of quality guest service.

Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.

Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

Participate in the preparation of the annual hotel budget.

Increase the level of guest satisfaction by delivery of an exceptional product through employee development.

Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Ability to accurately use various office and accounting software.

DoubleTree by Hilton Hotel Phoenix-Tempe -- Driftwood Hospitality Management

Address

Tempe, AZ
USA

Industry

Tourism

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