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Senior Associate - Merchant Success

DoorDash Los Angeles, CA

  • Posted: October 21, 2021
  • Full-Time
About the Team

The Merchant Experience Strategy & Operations team oversees Merchant satisfaction at DoorDash; our vision is to make DoorDash the most trusted delivery partner for your local deli, or your favorite enterprise restaurant. Together, we help merchants drive profitable growth and operate seamlessly on our platform. We collect data and act on feedback from our merchants; we work cross-functionally to prioritize their largest pain points and drive solutions with a Merchant-first lens. Within Merchant Experience, the Merchant Quality Ops initiative is focused on improving ease of operating on DoorDash, from managing orders, to ensuring reliable pickup and delivery with Dashers.

About the Role

You will report into our Merchant Experience team, within our Merchant Strategy & Operations organization, while working closely with cross-functional teams, including Efficiency and Dasher teams. Your key focus area will be Merchant Quality Operations, which may include initiatives related to Dasher interactions, helping restaurants manage orders, and improving the quality of order delivery. You will be responsible for identifying and prioritizing Merchant pain points related to quality ops, testing your hypotheses through hacky experiments, and influencing cross-functional teams to prioritize Merchant problems. You will ensure that restaurants on DoorDash can seamlessly and reliably operate on DoorDash.

You're excited about this opportunity because you will…
  • Own the success of key merchant quality ops programs by driving experiments and initiatives across technical and non-technical teams
  • Shape and define quality merchant operations based on quantitative and qualitative data
  • Partner with product and engineering to drive changes to day-to-day merchant operations, owning go-to-market for product launches
  • Serve as the voice of the merchant in internal forums, representing the Mx needs across teams and gathering insights across account management teams and surveys
We're excited about you because…
  • You have completed your Bachelor's degree and have 3+ years work experience in banking, consulting, bizops, strategy, operations, technology, startups, or related experiences
  • You want to affect change every day and can operate in energizing environments
  • You enjoy solving problems and can translate high-level goals into executional plans
  • You have an ability to build cross-functional partnerships at all levels across technical and non-technical teams to achieve common goals
  • You are excited to shape the direction of the company
  • You have advanced Analytical skills (SQL a plus)
  • You communicate clearly and concisely in written and oral comms
  • You have led projects across teams and demonstrated success in fast-paced, ambiguous environments
Why You'll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.


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Los Angeles, CA



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