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Customer Service Representative

Door Manufacturer Buena Park, CA

  • Salary $17 to $21 Hourly
  • Benefits Offered Vision, Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time

We are seeking a Customer Service Representative to join our team! You will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with assigned customers and team members within the customer service department.


Responsibilities:

  1. Makes contact with assigned customers via phone or email to develop the relationship.
  2. Processes customer estimates and orders.
  3. Maintains customer database: updates data and communicates necessary changes to Manager.
  4. Understands and determines customer’s needs, and encourages customers to purchase additional products.
  5. Manages customer queries and claims.
  6. Follows-up on estimates and negotiates a price within parameters set by the Manager to obtain an order.
  7. Takes ownership in achieving annual sales plan by territory.
  8. Participates in product and self-improvement training.
  9. Works closely with Outside Sales Representative to coordinate a successful relationship with assigned customers.

Competencies

  1. Customer/Client Focus.
  2. Computer literate.
  3. Numeric, Oral and Written Proficiency.
  4. Teamwork Orientation.
  5. Technical Capacity.

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Architectural and Residential door knowledge preferred
  • A minimum of a High school diploma or GED.
  • Training is provided.

Door Manufacturer

Why Work Here?

Privately owned, flexibility and great benefits!

Address

Buena Park, CA
USA
Posted: over a month ago