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Entry Level Call Center Representative

Don't want to disclose Saint Louis ,MO
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

 

Position Summary:

Marcone Supply, the nation’s largest independent distributor for appliance parts, cleaners, accessories and essentials for your home, is seeking an outgoing enthusiastic, self-managed individual to fill entry level positions in our St. Louis Call Center. No telemarketing, our calls are incoming only! 

If you are a fast learner with effective communication and enjoy talking to people from all over the U.S. while working in a fun, fast-paced environment come join our team today!  We will teach you everything you need to know to become a specialist within our industry! 

 

 

Core Responsibilities:

 

  • Answer inbound inquiries regarding customer accounts and for purchase of appliance parts.
  • Research proper information using internal systems.
  • Obtain information from customer by phone regarding orders placed.
  • Maintain quality and metric standards.
  • Handle and resolve customer complaints.
  • Upsell appropriate products for each account.

 

Requirements:

 

  • Ability to work in a fast paced, inbound call center environment
  • Outgoing personality and the ability to build rapport quickly.
  • Exceptional communication skills, professional phone etiquette.
  • Efficient computer skills.
  • Ability to handle multiple systems and multitask.
  • Flexible schedule including weekends.
  • Experience with MS Office, data entry and the ability to type 30wpm.

Don't want to disclose

Address

1 CityPlace Dr. Suite 400
Saint Louis, MO
USA

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