Marcone Supply, the nation’s largest independent distributor for appliance parts, cleaners, accessories and essentials for your home, is seeking an outgoing enthusiastic, self-managed individual to fill entry level positions in our St. Louis Call Center. No telemarketing, our calls are incoming only!
If you are a fast learner with effective communication and enjoy talking to people from all over the U.S. while working in a fun, fast-paced environment come join our team today! We will teach you everything you need to know to become a specialist within our industry!
- Answer inbound inquiries regarding customer accounts and for purchase of appliance parts.
- Research proper information using internal systems.
- Obtain information from customer by phone regarding orders placed.
- Maintain quality and metric standards.
- Handle and resolve customer complaints.
- Upsell appropriate products for each account.
- Ability to work in a fast paced, inbound call center environment
- Outgoing personality and the ability to build rapport quickly.
- Exceptional communication skills, professional phone etiquette.
- Efficient computer skills.
- Ability to handle multiple systems and multitask.
- Flexible schedule including weekends.
- Experience with MS Office, data entry and the ability to type 30wpm.