Information Technology End User Support Technician
Donatech CorporationMadison, MS
Expired: 20 days ago. Applications are no longer accepted.
• Fundamental working knowledge of Microsoft Active Directory and Windows operating systems • Basic troubleshooting methodology and end point management and optimization • Windows 10 deployment via MDT • Fundamental understanding of LAN and WAN environments including IP subnets • Printer troubleshooting and fleet management • Proactive maintenance: mass upgrade of drivers; firmware (BIOS/UEFI); printer firmware • Bit Locker full disk encryption • Support after hour emergency issues as needed in cases of systems failure • Readily accept responsibility & demonstrate ability to work independently & in a team environ. as judged by peers & mgmt. • Work with team members to understand & update system configuration documents and technical specifications and document system changes • Provide input for the establishment of system policies and procedures, standards and schedules • Assist all of our users with any logged IT related incidents when called upon • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary • Accurately record, update and document requests using the IT service desk system • Install and configure new IT equipment • Resolve incidents and upgrade different types of software and hardware • Maintain a first class level of customer service ensuring that all customers are treated efficiently & in an appropriate manner • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization • Highly motivated team player with the skills and ability to manage changing priorities • Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed • Ability to prioritize, manage and perform under pressure to meet SLA’s
Technical Functional skills: • Strong analytical, problem solving, and organizational skills. • Excellent ability to communicate technical issues verbally and in writing
Madison,MS 39110 USA
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