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Associate Manager of Housing & Shelter Programs

Dolores Street Community Services
San Francisco, CA
  • Posted: over a month ago
  • Full-Time
Job Description

Position: Associate Manager of Housing & Shelter Programs

Reports to: Director of Housing & Shelter Programs

Compensation: $80,000 - $90,000 (1.0 Full-Time Equivalent), commensurate with experience. Benefits include medical, dental, vision, long-term disability, life insurance and optional retirement, flexible spending account, and commuter benefits.

To Apply: Send resume and cover letter via this link:

Resumes submitted without a cover letter will not be considered.

Deadline: Immediately interviewing on a rolling basis until position is filled.


Dolores Street Community Services (DSCS) nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

Position Description:

The Associate Manager of Housing & Shelter Programs supports the supervision and oversight of five programs: two supportive housing programs, a single-adult emergency shelter, a family emergency shelter, and soon, a San Francisco Department of Homelessness & Supportive Housing (HSH) Coordinated Entry Access Point. Our housing and shelter work is diverse, and the respective program managers oversee a variety of work areas including supportive services, facilities and property management, asset management, budget and contract management, managing collaborations and partnerships, community building, engagement of residents and community organizing.

Current programs and sites include:

  • The Dolores Shelter Program, providing emergency shelter nightly to 108 adult individuals experiencing homelessness;
  • The Richard M. Cohen Residence, a 10-unit transitional residential care program serving formerly homeless adults with HIV/AIDS;
  • Casa Quezada, a 52-unit single residency occupancy facility serving formerly homeless adults;
  • The Stay Over Program, a cross-sector partnership between the Department of Homelessness and Supportive Housing (HSH), the San Francisco Unified School District (SFUSD), and DSCS that offers shelter nightly to approximately 20 families (60 children, youth and adults) with children enrolled in SFUSD schools; and
  • The Mission Access Point, providing individuals at risk of or experiencing homelessness with resources like Problem-Solving, rental assistance or supportive housing.

The successful applicant for this position will be comfortable handling a variety of tasks and overseeing a broad diversity of work areas, including developing, implementing, and administering the vision, strategy, and goals of the programs. They will play a critical role in strategy development, long-range planning, and partnership development, as well as helping to supervise key program staff. The Associate Manager will also be responsible for aspects of contract management, budgets - creation, monitoring, and modifications - and support in data tracking and programmatic evaluation.

Key Responsibilities:

  • Support the general oversight of the major program areas including supportive services, facilities and property management, asset management, budget and contract management, and managing collaborations and partnerships.
  • Contribute to and inform on strategic program planning and related goal setting that aligns with agency's strategic plan and overall mission.
  • Assist in hiring and training of program managers and other key program staff, including providing supervision, conducting annual performance evaluations, ensuring training needs and requirements are met, and recommending personnel actions, as appropriate; coach and mentor other program staff, as necessary.
  • Work with the director to design and implement programs/strategies and evaluate program effectiveness across all offerings.
  • Represent Housing & Shelter Programs in coalitions, policy discussions, city and community hearings and advocacy opportunities.
  • Fulfill basic Program Manager duties when a position is vacant; support other staff needs on an emergency basis, as needed.
  • Manage program contracts, including tracking reporting requirements, and ensuring compliance and adherence to all relevant policies and procedures.
  • Support in developing and monitoring the overall and individual program budgets to ensure they are with budgetary constraints.

Other Organizational Duties:

  • Participate on the agency's Strategic Leadership Team and other agency committees, as needed.
  • Conduct business in accordance with the DSCS Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
  • Commit yourself to treating each community member with respect and dignity.
  • Perform other duties as assigned.

Knowledge, Skills and Abilities:

  • Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired.
  • Bachelor's Degree (or higher) in related field (i.e. Social Work, Public Administration, etc.) or comparable work experience
  • Three to five years' experience in a management position in housing or human services
  • Self-directed person who is able to work independently and manage time effectively
  • Strong budgeting and expense monitoring experience
  • Ability to recruit, employ, train, supervise, and evaluate qualified staff
  • Ability to communicate effectively and maintain positive working relationships with staff and program participants
  • Excellent organizational skills and attention to detail
  • Bilingual in spoken and written Spanish, highly desired
  • Criminal background clearance, health screening & T.B. test required prior to employment (to meet requirements of licensed care facility)

Dolores Street Community Services ( is an equal-opportunity employer and seeks applicants of the greatest diversity possible, including women, people of color, lesbian/gay/bisexual/transgender individuals, persons with disabilities, and formerly incarcerated individuals.

Dolores Street Community Services


San Francisco, CA
94110 USA


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