As a Digital Product Analyst within the Digital Banking and Emerging Technologies team, you'll play a key role in helping Dollar Bank extend the reach of its values and customer-first philosophy to the digital channel through the delivery of enhanced mobile and online capabilities. As we pursue our ambitious new digital agenda, you'll help us build the right things by honing your quantitative and qualitative skills to understand customer needs, track key performance indicators and assimilate industry trends. You'll also help us build the things right by developing comprehensive product requirements documentation and serving as a liaison between our technical teams and cross-functional partners throughout the entire project delivery cycle to launch.
Principal Activities and Duties: Support digital roadmap initiatives, existing platform feature enhancement projects, and technical changes to online and mobile sales and service solutions.
Build information dashboards to track key performance indicators for solutions within the digital channel using data visualization tools.
Analyze and interpret on usage data of digital platforms to identify shifts and their root cause. Validate anticipated post-launch outcomes against observable user behavior.
Collect, analyze, synthesize, and report on voice of the customer feedback. Design customer surveys and aid in user testing.
Keep current on industry trends in the digital space and prepare detailed competitive and market analysis.
Run system reports and/or create ad-hoc queries to support active business and design decisions. Configure analytics platforms to capture user events, model conversion funnels, operationalize reporting.
Serve as a subject matter expert for digital channel-specific data within the organization, contribute data definitions, business rules, etc. to data modeling tool.
Develop specific recommendations on how to drive customer engagement, sales conversion, and satisfaction.
Elicit high-level product requirements based on business and user needs. Create and maintain product requirements documentation for digital initiatives. Possess strong knowledge of the digital platforms, including the features and functionality across mobile and online capabilities.
Play a key role in the planning, testing, and implementation of digital enhancements and updates working with digital product, development, and QA teams.
Be involved in development projects to ensure system enhancements follow the product requirements and meet or exceed user and stakeholder expectations. Perform user acceptance testing.
Function as the liaison between marketing, customer service, operations, and the technical areas (including QA) throughout the digital product and project cycles. Partner to coordinate launch and functional support plans with internal teams.
Support digital product management in maintaining tactical alignment with strategic product roadmap.
Bachelor's degree required. Will consider commensurate experience.
Minimum of 3 years of relevant industry experience with at least one year experience working with digital/mobile initiatives in an analyst or product capacity is required.
Understanding of mobile apps and responsive web, including iOS and Android differences, P2P payments, mobile RDC and notifications.
Quantitative and analytical skills, critical thinking, and ability to synthesize data and draw conclusions.
Creative problem solving skills with an understanding of utilizing electronic delivery channels to meet business goals.
Demonstrated experience managing multiple initiatives at the same time including complex projects.
Ability to discuss technical development with internal teams and vendors.
Experience with documenting requirements for digital products, features, services.
Experience with product management and project management methodologies (Waterfall, Agile).
Demonstrated communications, interpersonal, and relationship management skills; ability to work well as part of a cross-functional team and lead across the organization at multiple levels.
Excellent verbal, writing and presentation skills.
Passion for customers and a demonstrated focus on customer experience.
Personal computer skills - particularly Microsoft Office programs - and the demonstrated ability to quickly learn new software/systems.
Familiarity with SQL (Structured Query Language) preferred.
Familiarity with Power BI or similar (ex. Tableau, Data Studio) a plus.
Experience using Google Analytics or similar (ex. Adobe Analytics) also a plus.
Monday-Friday 8:30 AM-4:45 PM
Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.
Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.
For more information, please visit http://www.dollar.bank/company/careers/benefits.
Dollar Bank is an Equal Opportunity Employer.