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Field Support Representative - Part Time

Dohrn Transfer
Ankeny, IA
  • Expired: March 10, 2023. Applications are no longer accepted.

Dohrn Transfer is your complete Midwestern transportation partner. We offer less-than-truckload, truckload and value-added services throughout our 10-state service area. Our family operated company provides the attention and flexibility that only a regional carrier can, backed by excellence in service and powerful logistical tools.

Dohrn is seeking a Part Time Field Support Representative at our Des Moines, IA terminal.

To provide general clerical support to Daily Dispatch and drivers.  To handle OS&D issues and provide excellent customer service to both internal and external customers.


  • Prepare paperwork for launching drivers
  • Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
  • Provide clerical support for Operations
  • Complete daily reports for OS&D, payroll, driver hours, and attendance
  • Contact customers to schedule appointments, residential, and driver collect/COD shipments
  • Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
  • Dispatch pickups to Drivers and answer Driver questions
  • Check in drivers, ensuring their paperwork is intact and complete
  • Collect and review all driver paperwork for accuracy
  • Help educate drivers on proper paperwork completion
  • Enter Driver Vehicle Inspection Report data
  • Scan bills of lading, delivery receipts, manifests, strip sheets
  • Image and index all documents to the central imaging system
  • Work in Imaging Check to ensure all documents have been scanned
  • Perform other data entry as needed
  • Perform other duties as needed

  • Valid Driver License
  • High School completion or equivalent
  • Computer skills including Microsoft Office
  • Data entry, 10-key and typing experience
  • Detail-oriented, organized
  • Good communication skills- verbal and written
  • Excellent customer service skills
  • Problem solver, self-motivated
  • Ability to multi-task in a fast-paced environment and react to change productively
  • Ability to work in a team as well as individually
  • Excellent attendance

  • Primarily sedentary work, which involves sitting most of the time 
  • May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects   
  • The general office environment is favorable;  Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; 
  • Visual Acuity including regular use of items including a computer screen or monitor
  • Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
  • Talking and hearing required to communicate with and listen to others to share or receive information;  May be occasionally exposed to noise including telephone, office machinery, and conversations of others

Dohrn Transfer


Ankeny, IA



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