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Operations Manager

Dogtopia of Geneva
Geneva, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

ASSISTANT MANAGER - DOGTOPIA - GENEVA

Salary Starting at $26k - $32k with potential for bonus

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an opening for an energetic, organized, business-minded individual to lead our team as Assistants Manager at our facility in Geneva on the Randall Corridor. This is a role for someone with a management and sales/operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog friendly dog to work with you!


Team Management:

  • On-board all employees and ensure each employee has the correct amount of training and demonstrates correct procedures daily
  • Creates staffing schedule and monitors daily schedules and ensures daily staff coverage
  • Assist in hiring new employees and developing existing employees
  • Leads by example by coaching all on contributing to a positive team-oriented culture
  • Delivers team meetings to review operations standards and gives appropriate coaching to all team members

Operations:

  •  Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards
  •  Proactively handles any dog incident and communicates to pet parents, owner and HQ with proper documentation and followup
  • Monitor and dismisses dogs proactively with ongoing behavior issues and maintains action plans to retain those with minor issues
  • Ensure Operations perform at Dogtopia standards for Dog safety and cleanliness
  • Responsibility for opening and closing store

Financial and Administrative

  • Maintains controllable expenses including tracking and ordering supplies, and actively look for ways to maximize efficiency.
  • Communicates any concerns or needs to franchise owner proactively after attempting to resolve issues.

Qualities

  • Neat and organized
  • Excellent communciation
  • Sets the example for the team
  • Holds self and staff accountable to internal and external customer service standards
  • Keeps the team members engaged
  • Strive for high customer review ratings

Experience:

  • People Supervision/Management: 3+ Year (Required)
  • Dog Daycare,Veterinary or Shelter 1 year (Preferred)
  • Operations Management: 1 Year (Preferred)

Education:

  • Bachelor's Degree or working towards

Shifts: Full Time-flexible schedule

  • Morning - Evening
  • Holidays and Weekends

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About Dogtopia of Geneva: Dogtopia is the leading destination for dog daycare, boarding and spa services. Our mission is to make sure your four-legged family members are kept safe and have a fun time when they are at our modern, open-play facility. Learn more about us at dogtopia.com/geneva.


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Dogtopia of Geneva

Address

2423 Fargo Blvd

Geneva, IL
60134 USA
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