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Sales Associate 22.23

Dodge Ridge Mountain Resort
Pinecrest, CA
  • Posted: over a month ago
  • Temporary
Job Description
Summary of Job Purpose

Guest Services is a fun and highly interactive work environment. Guest Service staff is responsible for informing guests of all available services and efficiently selling the appropriate products. Staff duties include detailed knowledge of Ticketing, Ski School, Rental Shop and other area services as well as Point of Sale operation. Staff is required to handle cash and perform sales transactions in a professional and well organized manner. This position requires constant guest interaction. Applicants must possess a positive attitude and work well with others in a sometimes stressful environment. Prior Point of Sale/computer and cash handling experience preferred.

Job Duties and Responsibilities

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.

Distinguishing Characteristics

This is an entry level position requiring general understanding of the use of a Point of Sale computer system, the capacity to learn all of the Resort’s products and offerings, as well as a detailed understanding of cash handling rules and the ability to execute excellent Guest Service. This position requires the individual to work as part of a team to insure Resort Guests enjoy the best possible experience through the use of excellent Guest Service, product knowledge, accurately representing offerings, efficient point of sale operation and a developed understanding of the winter sports available at Dodge Ridge.

1. Operate front-line Point of Sale system, selling lift tickets, lessons, rentals and packages.

2. Demonstrate an on-going commitment to delivering excellent customer service. This position requires constant guest interaction.

3. Answer guest’s questions accurately and professionally.

4. Guest Services Sales Associates must become familiar with all products and services available at Dodge Ridge and accurately recommend and sell these products.

5. Accurately and efficiently enter guest information into the Point of Sale screen, including customer information, product selection and payment options.

6. Must ensure all guest forms are filled out correctly and completely including required signatures.

7. Guest Services Sales Associates must follow all cash handling rules and are each responsible for all transaction performed under their login including performing accurate end of shift cash-outs.

8. Perform all requested tasks or duties in an efficient and accurate manner, providing Dodge Ridge guest’s with exceptional service.

9. Attend weekly training and safety meetings.

10. Adhere to posted weekly work schedule and be prepared to begin work at scheduled time.

11. Maintain a clean and professional appearance.

12. Assist with other departments and duties as requested.

13. Assist with snow shoveling when required.

Job Qualifications

· Strong communication skills, written and verbal

· Demonstrated facility in dealing with co-workers in a positive, cooperative, and team oriented manner; ability and willingness to interact with customers in the same manner

· Demonstrated ability and willingness to be consultative, to follow directions, and follow through in a timely and complete manner on tasks and assignments

· Prior POS, sales and cash handling experience preferred

· Excellent organizational skills, possess ability to work in a fast paced, task-oriented environment and maximize use of time

· Ability to remain calm and tactful under extreme pressure.

· Must be well groomed, and present a good public image.

· Heavy and awkward lifting of up to 50 lbs.

Job Attitudes

· Provide a positive and helpful attitude towards all our customers and all Dodge Ridge employees.

· Support the company’s policies and procedures.

· Support the harmony and goodwill of the company

· Be an effective team leader and motivator for the department.

Work Schedules

Weather conditions and the number of guests play a large role in the work scheduling of Dodge Ridge employees.

When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays. During busy periods, you may be expected to work six (6) days a week.

You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snow-packed, and icy road surfaces.

Working Conditions

At any time during the ski season, Dodge Ridge employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.

Work is typically performed indoors working directly with resort guests and other resort staff members and it can be noisy. At times, you may be expected to work outside were it can be cold, wet, or humid. There is also the possibility of working around moving objects such as vehicles or snow blowers and occasionally you may be required to assist with snow removal using a snow shovel.

Uniforms

A professional appearance at Dodge Ridge is required. Please wear your name tag and uniform at all times during your scheduled shift. We will provide most of the uniform for you to do your job. However, you will be required to provide some items as part of your job, as listed below. The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Dodge Ridge logo while on shift.

Items You Must Provide

Winter gloves

The skiing/riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies


Dodge Ridge Mountain Resort

Address

Pinecrest, CA
95364 USA

Industry

Business

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