Advertising Sales Administrative Assistant - Client Relationship Coord

The Client Relationship Coordinator must possess the proven ability to provide excellent customer service to all clients and agencies, provide consistent support and communication with the sales team, and the ability to manage the sales cycle process. As the first point of contact for sales inquiries, this position requires knowledge of all of the products and services of the company as well as the ability to upsell clients over the phone and via e-mail. This position is responsible for knowing each sales territory with the responsibility of forwarding phone and e-mail leads to members of the sales team. This individual will also participate in local conferences, trade shows and sales-related events.

Position Responsibilities: 

• 3 – 5 years of proven and successful administrative support experience

• Superior Customer Service – responsive time to all inquires, via voicemail and e-mail

• Knowledge and conversant of all products and services available, including web sites and e-Newsletters

• Advisor and consultant to all recruitment and image advertising clients, agencies, and inquiries

• Management of central advertising e-mail inbox

• Proficiency with sizing ads, providing quotes and confirmations

• Strict adherence to all deadlines

• Communicating with all clients to execute the completion and confirmation of all ad orders and placement

• Processing paperwork and Insertion Orders for all print and online advertising sales and quotes

• Growing revenue and maintaining relationships with new and existing advertising agencies, media buyers, and search firms

• Maintain high standard of excellence and accuracy in all work

• Point person for the Creative Director and the Client Relationship Director during each press run cycle for the magazine

  • Coordinator of all advertising insertions/paperwork from the sales team during each production cycle

  • Liaison to the Accounting department for all advertising insertions/paperwork after each sales cycle

• Assist with e-marketing letters, updating proposals, and list development for advertising & marketing

• Review and confirmation of the execution of all print and online advertising orders

• Review and confirmation of the execution of all print and online marketing/promotional materials

• Posting ads on the DiverseJobs and CCJobsNow job boards

• Other duties as assigned to support the sales department and company.

Position Requirements:

• Fun, upbeat and positive vibes

• Strong organizational skills

• Proactive planning skills

• Proficiency with Microsoft Office products (Excel, Word, and Power Point) required

• Professional, articulate, and engaging phone manner

• Proven ability to build relationships with customers