Skip to Main Content

Customer Solutions Specialist - Insurance

Distinguished Programs
Plano, TX
  • Posted: May 20, 2022
  • Full-Time

CUSTOMER SOLUTIONS SPECIALIST (Hybrid)

We are Distinguished. A leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality & Restaurants. We are transforming from being a traditional Insurance MGA to a Technology focused company and we need your expertise and drive to get there. You will have an opportunity to work with an energetic and passionate team that is committed to building a best in class system, as well as a best place to work.

Our Core values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer. INTEGRITY plays a crucial role in the way Distinguished does business. INNOVATION enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You willcollaboratewith leaders in the organization and buildRELATIONSHIPSwith your colleagues, carriers and customers.Capitalize on your interests and strengths to drive an enrichment focused path allowing yourdeterminationto launch your career in an industry of endless opportunities.Bring your passion to the work you do, the people you impact and the success we ACHIEVE together. Acceptance and appreciation for diversity and inclusion are at our core.

JOB SUMMARY

With more than 70,000 policy holders and nearly $250 million of written insurance premium, we are robustly growing. As a Customer Solutions Specialist, you and the team will work with more than 4,000 independent insurance brokers and agents across the United States. You will be the first point of contact for our customers, with the goal of creating an exceptional customer experience. You will play a critical role in being part of the team that resolves and reconciles more than 100,000 annual inbound inquiries per year via email, phone, and online live chat. This is an incredible opportunity to learn and be part of the Commercial Insurance industry. You will be part of a small but strong team in the Dallas / Plano area.

ABOUT YOU

You are a curious, habitual learning. You are comfortable working in a dynamic, fast-paced environment with frequent changes to processes, procedures, and new technology tools. Time management, organization, and prioritization come natural to you. You're a resourceful, forward-looking thinker with an exceptional self-directed work ethic who proactively seeks opportunities and proposes solutions, asks questions (and asks for help), and takes accountability. You're a strong verbal and written communicator with high attention to detail. You have excellent problem-solving skills where challenges like multi-tasking don't fluster you. You are tech savvy, a fast typist, and have strong computer skills. If you're like most of our team members, you come from a service background. Did we just describe you? If so, please read on because we want to hear from you!

DAILY TASKS:

+ Drive an exceptional customer experience with every interaction.

+ Apply technical knowledge to resolve customer inquiries. (don't worry, we will train you!)

+ Identify opportunities to improve the customer experience.

+ Navigate customers through our online broker portal and educate them throughout the process.

+ Act as a "gatekeeper" and "gateway", providing a bridge for smooth communication from customers to various departments throughout the company.

QUALIFICATIONS

+ Bachelor's degree.

+ Limited travel may be required.

+ Strong aptitude for learning business and administrative concepts. (Training typically lasts 90-120 days)

+ Quiet, professional home office for work from home days

LOCATION

Plano / Dallas area hybrid

COMPENSATION AND PERKS

+ Competitive compensation

+ Bonus Eligible

+ Great Healthcare coverage including Medical, Vision, and Dental from day 1

+ The Difference Card. Used like a credit card to offset copays and deductibles

+ 401k with 4% company match. Immediately 100% vested

+ Frequent team outings for team building and just to get together outside of work

+ Life, disability and supplemental insurance

+ Growth and development opportunities

+ Health and Wellness Benefits including an Employee Assistance Program, Telemedicine, Peloton App Digital Membership for 1 year (or if you have Peloton equipment, receive a 4-month waiver)

+ Work/Life Balance with Generous time off policy including PTO and paid holidays, Summer Hours, Dependent Daycare flexible spending account, paid parental (primary or secondary caregiver) leave, a commuter account, and a Sabbatical every 7 years

Vaccines are not required. However, inaccordance with the terms and conditions of Distinguished ProgramsCOVID-19 vaccination policy, the health and safety of our employees are of utmost importance to our organization. In order to fully engage with other work colleagues, new employees will be asked to declare vaccination status upon enrollment, Employees who do not wish to disclose vaccination status, must follow unvaccinated protocols as outlined in our company policy.

Distinguished Programs, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

All your information will be kept confidential according to EEO guidelines.

Powered by JazzHR

Distinguished Programs

Address

Plano, TX
75026 USA

Industry

Finance and Insurance

View all jobs at Distinguished Programs

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.