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Dispatch

Dispensary Redwood City, CA
  • Posted: 22 days ago
  • $22 to $24 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Dispatch -- Redwood City, Ca

We are looking for a Dispatcher to communicate daily transportation activities to the team to ensure service and delivery goals are achieved on time. To be successful, you will thrive on having multiple tasks at a time and are an expert organizer.

Responsibilities:

· Answer customers' questions promptly and efficiently, and communicate customer requests and/or problems to a manager.

· Assign orders to drivers based on local geography, traffic patterns, and time constraints.

· Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries.

· Conduct route check in to ensure that all information on manifest is accurate and complete so that it can be posted properly. Post route & pick-ups and deliveries. Sequences routes & pick up and deliveries as needed.

· Keep Operations Manager updated on issues and resolution of issues.

· Log operational issues and suggest and implement process improvements.

· Maintain the strictest confidentiality in compliance with HIPPA guidelines. BCC, City of Redwood City

· Package orders accurately and efficiently.

· Provide front-line support for drivers who need assistance out of the field.

· Receive customer calls and update customer on expected delivery/service times. Make outgoing calls to customers regarding locked gates, missed services, etc.

· Review driver manifests and work with drivers to capture delivery/service information.

· Set-up and process customer orders for drivers real time using POS and Routing applications, including Blaze, Samsara, and WeedMaps.

· Support drivers telephonically/radio during reported emergencies and provides appropriate resources to assist with issues.

· Work with customer service department on scheduling deliveries or services.

We require

· Knowledge of various cannabis products.

· Previous dispatch experience.

· Available to work varied hours/days, including late nights, weekends, holidays, and/or events.

· Strong geospatial skills and CA geography knowledge.

· Ability to adhere to the highest customer service standards at all times.

· Must possess a valid driver's license .

Interested parties should apply to OrendacHR@Gmail.com. Use the following title in the email “Lastname, Firstname JLDispatch”. We are an equal opportunity employer. Drug screen required.

Dispensary

Address

Redwood City, CA
USA

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