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Product Operations Manager

DispatchHealth
Denver, CO
  • Expired: July 13, 2022. Applications are no longer accepted.

Company Description

We are building the world's largest in-home care system.

Healthcare is rapidly moving into the home, creating an enormous market opportunity that s growing daily as consumers increasingly demand more convenient healthcare options.

Technology is the engine that powers our foundation. It ensures we can reach massive scale and drives differentiation from any other healthcare company entering this space. We re using data to ensure patient safety and tailor the care to patients specific needs which allows for better care delivery from patient onboarding, patient care, and post care follow-up.

DispatchHealth is a Series D startup with more than $400m in funding and a $1B+ valuation. We re backed by Oak, Tiger Global, Alta Partners, Optum Ventures, Questa Capital, ad EchoHealth Ventures.

Team Culture

We re a remote first org and our engineering team is spread out across the US, Mexico, and Ukraine. Our culture is focused on impact, accountability, and collaboration.

As a team, we share the goal of driving the company forward and transforming healthcare through the technology we build. We believe the only way we can accomplish our goal is together, and that our whole is greater than the sum of our parts. We collaborate closely across every function because we recognize that no individual function can solve the whole problem as well as we can when we all work together.

With our teammates spread out across different cities, we actively support each other and cultivate an environment where everyone is comfortable sharing ideas regardless of seniority or function, and where the best ideas consistently win. We know the positive feeling we get when we feel heard, and we reciprocate that deep engagement with others when they re talking or presenting so that we gain alignment and promote our collective actions.

Come join us on the journey to transform healthcare!


Position Summary

DispatchHealth is seeking an eager and driven Product Operations Manager to join our team. This role reports to Product Lead Charles Soll, and leads a small team that serves as the subject matter expert for the product, responsible for driving all functional and operational guidance for our internal end-users. The Product Operations Manager on this team will be responsible for driving cross functional initiatives that enable DispatchHealth to provide world-class care at home for patients who would have otherwise ended up being admitted to a traditional hospital facility, transforming DispatchHealth from an alternative to Urgent Care or the ER into a more comprehensive health system this is our next frontier.

This position will need to have a keen understanding of our business objectives, be able to translate those into concrete problems to be solved cross functionally, working with Operations, Clinical, Engineering, and Data Analytics to bring these solutions to life, and collaborating across teams to deploy them successfully.

Responsibilities
  • Product Operations builds the connective tissue between product and user-facing teams, increasing leverage, so that DispatchHealth can ultimately deliver more value to more patients, faster
  • Manage small team responsible for escalation, triage, investigation, and communication on all product issues
  • Serve as product expert and work with Product Managers to suggest solutions based off of end user/business requirements
  • Work with key stakeholders to lead initiatives cross functionally to drive growth and profitability of new service lines
  • Identify and actively build connections with relevant subject matter experts across the company to surface insights, to get them excited about the initiatives you re driving, and to pave the way for smoother future rollouts
  • In some cases, you will also work directly with top customers (e.g., payers and healthcare systems), learning more about their use cases and problems as you help them get more out of the product
  • Drive top company priority user betas and launches (in partnership with Communications, Operations, Clinical, Product Training, and others)
  • Collect, quantify & prioritize product-related challenges to be considered by product and engineering in future development
  • Enable your team to own improvements to existing process and procedures to better support end-users
Qualifications
  • You have 5+ years of experience in product operations, product management, or an operational role that worked closely with key business stakeholders
  • 2+ years management experience
  • You have a passion for delivering an outstanding user experience and can develop a deep understanding of a complex problems and come up with creative solutions to solve them
  • You enjoy digging deep into the data, analyzing user feedback and using these insights to drive product improvements
  • You have a talent for building empathy for user problems
  • You are an awesome project and program manager with a track record of leading and proactively managing end-to-end execution of projects/programs
  • You have strong written and verbal communication skills and are great at explaining highly technical topics to technical and non-technical audiences
  • You have a can-do attitude and ability to juggle multiple priorities simultaneously

Nice To Have (or Excited to Learn)

  • Experience with SQL or a willingness/aptitude to learn
  • CS background or affinities
  • Knowledge of Agile or Scrum
  • ITIL/ Lean Six Sigma certification
  • Experience in a high growth technology company
  • Experience in strategy consulting or finance

The team:

Reporting to Charles Soll

Others you will learn from and collaborate with:

  • Kayla Bose, Product Manager
  • Sweyn Venderbush, Product Manager
  • Karina Sanchez, Product Manager
  • Fiona Cummings, Data Analytics
  • Brian Baker, Product Lead

Managing:

  • Abrar Tanveer
  • Uroosa Shah

Our benefits:
  • Health insurance coverage
  • Mental health benefits
  • Unlimited Vacation time
  • Competitive Salary
  • Stock options
  • Career ladders and bi-annual performance review

The pay range for this position in Colorado is $150,000 - $175,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience.

DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age or veteran status.

DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family and short-term disability leave.

To see our Employee Privacy Notice, please see here:

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DispatchHealth

Address

Denver, CO
USA

Industry

Business

View all jobs at DispatchHealth