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Japanese Speaking Vacation Advisor (Contact Center), Disney Vacation C

Disney 96707, HI
  • Posted: May 09, 2019
  • Full-Time

Job Posting Title: Japanese Speaking Vacation Advisor (Contact Center), Disney Vacation C
Job Description: This is an hourly position working in an inbound contact center environment located in Kapolei, Hawaii.
Req ID: 664236BR
City: Kapolei
Job Type: Full Time
Country / Region: US
State/Provice: HI
Segment: Parks, Experiences and Products
Category: Sales
Basic Qualifications:

  • Must be able to speak, read and write fluently in Japanese and English
  • Demonstrated effective Guest Service/Customer Service skills
  • Demonstrated verbal and written communication skills, as well as telephone etiquette skills
  • Demonstrated problem solving, decision-making skills, as well as continuous improvement skills
  • Demonstrated computer proficiency within a Windows environment
  • Demonstrated ability to manage multiple tasks
  • Demonstrated typing skills
  • Demonstrated effective organizational and problem solving skills with attention to detail
  • Ability to be flexible with work schedule, including nights, weekends and holidays

Business: Aulani, A Disney Resort & Spa
Required Education:
  • High school degree or equivalent

Preferred Qualifications:
  • Minimum 1 year in hospitality industry experience
  • Proven experience in a call center atmosphere

Postal Code: 96707
Responsibilities:
  • Assist Disney Vacation Club Members with their travel needs via the telephone and email.
  • Provide recommendations on all suitable options while confirming reservations at the Disney Vacation Club Resorts, Walt Disney Resorts and our various Member Getaways programs: Disney Collection (Disney Cruise Line, Disneyland Paris, Hong Kong Disneyland, Adventures by Disney), Concierge Collection, and World Collection.
  • Create a magical experience by answering various questions and providing appropriate solutions to Member concerns via phone or email.

Disney

Address

96707, HI
96707 USA

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