Job Posting Title: Japanese Speaking Vacation Advisor (Contact Center), Disney Vacation C
Job Description: This is an hourly position working in an inbound contact center environment located in Kapolei, Hawaii.
Req ID: 664236BR
Job Type: Full Time
Country / Region: US
Segment: Parks, Experiences and Products
- Must be able to speak, read and write fluently in Japanese and English
- Demonstrated effective Guest Service/Customer Service skills
- Demonstrated verbal and written communication skills, as well as telephone etiquette skills
- Demonstrated problem solving, decision-making skills, as well as continuous improvement skills
- Demonstrated computer proficiency within a Windows environment
- Demonstrated ability to manage multiple tasks
- Demonstrated typing skills
- Demonstrated effective organizational and problem solving skills with attention to detail
- Ability to be flexible with work schedule, including nights, weekends and holidays
Business: Aulani, A Disney Resort & Spa
- High school degree or equivalent
- Minimum 1 year in hospitality industry experience
- Proven experience in a call center atmosphere
Postal Code: 96707
- Assist Disney Vacation Club Members with their travel needs via the telephone and email.
- Provide recommendations on all suitable options while confirming reservations at the Disney Vacation Club Resorts, Walt Disney Resorts and our various Member Getaways programs: Disney Collection (Disney Cruise Line, Disneyland Paris, Hong Kong Disneyland, Adventures by Disney), Concierge Collection, and World Collection.
- Create a magical experience by answering various questions and providing appropriate solutions to Member concerns via phone or email.