Human Resources Assistant - Contractor
Discovery Solutions is seeking job seekers for a contract position with one of our customers, Lilly, a leading pharmaceutical company headquartered in Indianapolis, IN.
LOCATION: Indianapolis, IN 46225
DESCRIPTION: Will perform general HR support tasks relative to the area/department in which they are assigned. Respond to calls answering basic HR questions concerning pay and benefits. Maintaining and entering information in a database. Drafting communications. Role may consist of accessing personal and sensitive data. Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Primary Position Responsibilities:
Utilizing technology systems (Chat, phone webforms) to interact with employee and business partners in order to answer questions or direct caller/contactor appropriately. Information in stored in a Wiki style database to assist the Temporary Worker with answers to questions. The candidate will need to be computer savvy, have comfort working in multiple systems at the same time. Candidate will also need to feel comfortable working within a tight SLA as we do perform routine metrics for performance and audits for accuracy.
SHIFT 8 am – 5 pm : Monday through Friday
Contract period: 6 months
EXPERIENCE 3+ years handling incoming calls, MUST be dealing with complaints or concerns, preferably in a call center. If outside of a call center environment, experience needs to be in a role where there was a constant flow of incoming calls and activity. If not in a call center, resume must reflect handling the volume of call activity was high in previous job roles. Call center experience will receive preference.
Nice to haves not required:
Prior HR experience, SAP experience, handling sensitive personal information; they do training in regards to that, to not disclose SPI. Fast paced environment, talking to people and resolving their issues. Pleasant attitude and the desire to help others.
EDUCATION High School Diploma or equivalent