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Sr. Technical Support Specialist

Discovery Life Sciences Huntsville, AL
  • Expired: 2 days ago. Applications are no longer accepted.

Discovery Life Sciences is a trusted provider of bioanalytic and biospecimen services to hundreds of customers across the U.S. and around the world. We're looking for a standout Sr. Technical Support Specialist! Are you someone who is moved by troubleshooting and providing IT support in a dynamic, growing company? To be successful in this job you must be responsive, customer-focused, able to prioritize tasks, and be a great communicator. This position will serve as both the initial resolution point for technical support of hardware and software and as an escalation point for issues that require a higher level of technical skill. This position will also serve as a mentor role for junior Technical Support Specialists. You must have a minimum of a two-year degree in Information Technology, MIS or CIS (B.S. preferred); five + years technical help desk experience in a corporate environment supporting remote end users and remote sites; advanced hardware troubleshooting skills with Mac and PC's and be able to diagnose root cause hardware, network and software issues and identify clear and appropriate resolution; experience working with external vendors and resources to coordinate resolution efforts. Previous healthcare industry experience, knowledge of laboratory specimen process handling flow, and HIPAA, HITECH, GDPR experience are all desirable. A+ and/or technical certifications preferred, as well as relevant OS environment and networking certifications desired. You must be able to work in a team environment that values open and honest communication, embraces challenge, innovation and continuous improvement, works hard and loves to have fun, is fast-paced and displays a can-do attitude.If this is you and you can prove it, you could be a great fit for our team.We offer excellent pay and benefits, an unbeatable work environment, and the chance to make a difference in the lives of patients. We hire based on talent and fit.Apply only if you meet our performance and ability guidelines.You can find us at


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Job Posted by ApplicantPro

Discovery Life Sciences


Huntsville, AL