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Customer Service Representative

Disability Services of the Southwest San Antonio, TX
  • Posted: 9 days ago
  • Full-Time
  • Benefits: Vision, Medical, Dental

LifeSpan Home Health is seeking a Customer Service Representative to help support our growing San Antonio, TX office.

We are an established and stable home health agency that provides in-home, medical and non-medical, care to the elderly and disabled so they can remain safe and comfortable in their home, with their family, and in the community.

LifeSpan strives to be a leader in home health by providing quality care to patients of all ages. We seek to continually improve services and we believe our employees are the key to our success.

Our supportive team environment promotes a culture of patient focused care. When you become part of the LifeSpan family you know that you are joining a great group of hardworking people who are dedicated to providing quality care to our patients.

Essential tasks:

  • Receives, reviews, and processes authorizations, referrals, state documents, and other assorted faxes directed at Customer Service.

  • Addresses incoming phone calls to the Customer Service Line by providing general information, answering questions, and call routing.

  • Communicates with various offices and departments as necessary.

  • Review, verify, and input client demographics into agency database.

  • Verify client eligibility and attached within an email template sent to the offices.

  • Maintain good communication between all departments.

  • Cross-train with other members of the department.

  • Perform other related duties as assigned.

Requirements:

  • High school diploma or GED.

  • One to two years of customer service or related health care experience.

  • Bilingual (Spanish) preferred.

  • Able to work independently.

  • Work with a team to accomplish goals and objectives.

  • Excellent time management skills.

  • Effective organizational skills with strong attention to detail.

Apply online to become a part of our compassionate and dedicated team www.lifespantx.com or submit your resume directly to jobs@lifespantx.com

Disability Services of the Southwest

Why Work Here?

Great place to work and good team mates to work with in the office!

Founded in 1993, Disability Services of the Southwest (DSSW) is one of the largest providers of support services to people with disabilities and the elderly in the State of Texas. Our services include personal attendant services, nursing and therapies, as well as assistance in home modifications, adaptive aids, job coaching and supported employment. DSSW is licensed by the state to provide a wide range of services to persons with disabilities including Community Living Assistance and Support Services (CLASS), Consumer Directed Services (CDS), Deaf-Blind with Multiple Disabilties (DBMD), as well as private pay care for the elderly and people with disabilities. DSSW's programs are designed to assist persons with disabilities in achieving the greatest degree of independence possible within their community. The evaluation process by a nurse and the interview process by a program director and your independent case manager assure that an individual's needs are identified so that they can be met by the services available in each program. All programs are driven by consumer choice and a people first philosophy.

Address

6243 IH 10 West, Suite 375
San Antonio, TX
USA

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