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Desktop Support Technician-Springfield, VA-1987

DirectViz Solutions, LLC Springfield, VA

  • Posted: over a month ago
  • Full-Time
Job Description

DirectViz Solutions is a high-level, strategic consulting services firm that meets mission IT needs for government clients. We are looking for a Desk Top Support technician for the DSS team for a new 5 year contract. The work location will be Springfield, VA. This position requires an active Secret/TS clearance preferred.

The Desk Top Support professional is responsible for providing Desktop Support Services to Department of State consolidated Bureaus. Specifically, this consists of managing the allocation, workflow, and resolution of all ServiceNow Incident and Service Request tickets pertaining to ClassNet and OpenNet workstations, monitors, network printers, and digital senders within the Department of State consolidated Bureaus.

Duties and Responsibilities:

  • Performs systems administrative and operational duties on computer systems
  • Maintain files as required by the vendor of custom design application
  • Analyze, evaluate and test software and hardware problems
  • Perform installation, planning and security of computer facilities
  • Responsible for developing and maintaining systems configuration
  • Prepare activity and progress reports regarding support activities
  • Respond, investigate, and correct problems
  • Acts as a technical resource for all users
  • Contribute to finding improvements in the hardware, software or infrastructure related services
  • Working to agreed SLA's in order to resolve customer issues in a timely manner
  • Organize appropriate training and utilize commercial and government off-the-shelf products (COTS and GOTS)
  • Install, troubleshoot, support and configuration of microcomputer hardware and software systems, to include servers
  • Also performs same functions for peripheral devices such as modems, scanners, printers, and fax devices
  • Provide troubleshooting diagnosis, and repair for microcomputer devices
  • Install hardware and software application on a myriad of computer devices

Desired Skills or Experience:

  • Strong customer service and strong communication skills (both written and verbal)
  • Excellent interpersonal skills, especially ability to listen and understand what is being described
  • Working knowledge of ServiceNow (or other) ticket system; creating, updating and closing tickets
  • Previous experience providing Tiers 1 and 2 technical support, both hardware and software related
  • Excellent attention to detail
  • Experience with computer terms and customer service operations
  • 3-5 years of related experience

Education and Clearance:

  • An IT (or similar) based Bachelor's degree or equivalent work experience
  • DOD Secret or TS Clearance
  • Security+ CE is required

Physical Requirements:

  • Ability to lift and move 30 lbs. of equipment

DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

DirectViz Solutions, LLC


Springfield, VA



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