Service Technician

Purpose:

Independently performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager or Shop Foreman.

Responsibilities:

• Performs advanced diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products

• Participates in Service EDUCATE Training programs required for the development of skills and knowledge

• Mentors Service Technician trainees

• Conducts or supports customer clinics

• Maintains current knowledge of John Deere and competitive products

• Maintains condition of vehicles, inventory, tools and equipment

• Maintains a clean work area and performs work in a neat and orderly fashion

• Follows all safety rules and regulations in performing work assignments

• Completes all reports and forms required in conjunction with work assignments

• Accounts for all time and all material used in performing assigned duties

• Performs diagnosis and repair in the field

Experience, Education, Skills and Knowledge:

• 3+ years experience performing service repairs

• Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technicians specialty

• Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment

• Excellent skills in operating vehicles and equipment used for diagnostic purposes

• Ability to use Service Advisor and basic computer functions

• Ability to lift at least 75 lbs. repeatedly

• Advanced Service Technician certification preferred

• High School Diploma or equivalent experience required; Associates degree preferred

• Valid drivers license required; CDL (Commercial Drivers License) and fork lift license preferred

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the job duties, the employee must regularly lift and/or move 75 pounds and occasionally lift and/or move up to 100 pounds. Prolonged periods of standing and/or sitting. Ability to reach, stoop, kneel, and bend as needed. Regular use of the telephone and e-mail for communication is essential. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions of this position. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

We are an Equal Employment Opportunity Employer promoted to a diverse workforce.