- Handle all customer and in-house inquiries about transactions so the process is smooth and customers receive excellent service
- Assemble loan documentation as required necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
- Screen and make calls, book appointments and provide administrative support as needed
- Check all loan package documents for complete accuracy and submit any discrepancies to the loan officer/ loan originator
- Serve as the primary contact and liaison between clients, branch manager, and assigned mortgage loan originator and conduct meetings to coordinate any follow-up items
- MS Office proficiency required; some CRM, MLS, DU, and proprietary mortgage software preferred
- Possess an advanced understanding of different loan products, such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
- Highly motivated and goal-oriented with excellent customer service and communication skills
- Preferably 5+ years of experience in a professional office or mortgage environment as a mortgage loan officer assistant or similar position
- Although not required, having an NMLS license or training is preferred
Direct Mortgage Funding, Inc is a subsidiary of Celebrity Home Loans. Henderson branch managed by Monica Centeno, Esq.
Direct Mortgage Funding, Inc.