Skip to Main Content

PART-TIME CUSTOMER SERVICE SPECIALIST

Direct Interactions
Charlotte, NC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Requirements

• Excellent verbal communication skills including correct grammar and pronunciation

• Ability to remain calm under pressure in a fast-paced contact center environment

• Ability to show empathy for those that may be frustrated or anxious

• Ability to pay attention to detail and multitask while navigating through multiple programs and information

• Must have all the proper equipment to perform the job (outlines in the technical requirement section)

• Ability to use a computer quickly and accurately

• Must pass a criminal background check paid for by us (Direct Interactions)

• Legally able to work in the United States; Must be a current resident living in the US

 

Training

• Training is done virtually and will consist of virtual instructor led and self-paced learning

• You must first attend an orientation session

• Training/nesting spans across 6 days and is paid (payment will be discussed if invited to orientation)

• 100% attendance is required in all phases of the on boarding process

Orientation: Monday January 31, 2022 at 12:00 PM EST (1 Hour Session)

Training: Tuesday February 1, 2022 - Friday February4, 2022 10:00 AM TO 4:00 PM EST

Training continued: Monday February 7, 2022 - Tuesday February 8, 2022 10:00 AM TO 4:00 PM EST

 

Pay Rate

• $15.00 per hour

• We are paid biweekly via direct deposit

 

Shifts

• Agents must be available to work at least 16 hours per week with 8 hours being on Monday and 8 hours on Tuesday (mandatory weekly)

Your initial schedule will be finalized every Thursday

Hours of operation for the program

Monday- Friday 8:00 am to 5:00 pm EST

• 16 hours per week are required (with the possibility of additional hours throughout the week depending on client needs)

***8 HOURS ARE REQUIRED TO BE WORKED MONDAYS AND 8 HOURS ARE REQUIRED TO BE WORKED TUESDAYS EVERY WEEK NO EXCEPTIONS***

 

Technical Requirements

• High-speed Internet and a computer running Microsoft Windows 10 operating system (no Windows 7 or 8.1)

• USB headset with microphone and mute button

• Google Chrome or Internet Explorer browser

• 8GB of RAM or higher 2.00GHz or higher

• A second monitor is not required, but strongly recommended

• A smart phone that is less than 3 years old (used for our programs authentication process and not for work)

*If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our tech team.

Currently, Apple computers (Mac laptop or desktop) and Chromebooks are not compatible with any of our client’s software.

*There is NEVER any fee associated with applying or working with Direct Interactions.

 

WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME

Company Description
This opportunity is fully remote and the ideal applicant must work 16 hours a week with 8 hours worked on Mondays and on Tuesdays every week. THIS IS A PART TIME JOB. We are in need of people that can and actually want to work from home right now!

Direct Interactions

Why Work Here?
Awesome CEOs, friendly virtual atmosphere with lots of room for growth!

This opportunity is fully remote and the ideal applicant must work 16 hours a week with 8 hours worked on Mondays and on Tuesdays every week. THIS IS A PART TIME JOB. We are in need of people that can and actually want to work from home right now!

Address

701 5th suite 4250 Seattle Washington 98104

Charlotte, NC
USA

Industry

Business

View all jobs at Direct Interactions