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Customer Service Representative

Direct Distributors Inc. Garner, NC
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Ø Solicits orders for products over the telephone and via facsimile by performing the following duties.

Typical Duties

§ Talks with customers by phone and receives orders for product.

§ Receives orders for merchandise from company retail stores.

§ Explains products to prospective customers, answers questions regarding products and offers expert advice and technical instruction as needed.

§ Quotes prices and encourages customers to purchase.

§ Uses internal and external websites to provide shipping amounts to customers.

§ Uses internal and external websites to provide shipping information to customers.

§ Responds to customer’s concerns/complaints; creates credit memos for customer returns

Ø Supervisory Responsibilities:

§ This job has no supervisory responsibilities.

Ø Qualifications:

§ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ø Language Skills:

§ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ø Mathematical Skills:

§ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ø Reasoning Ability:

§ Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Safety Policies and Practices

Ø The person in this position must be knowledgeable about and follow the company's safety policies and procedures as described in the company safety program.

Job Requirements

Ø Ability to operate a PC and Windows experience. Good data entry skills.

Physical Requirements

Ø The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ø While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handles, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

Ø While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.

Educational Requirements and Experience

Ø Associate’s degree (A.A.) or its equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Ø Prefer agriculture background either through educational program or practical experience.

Working Relationships

Ø Reports to the Customer Service Manager.

Ø Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Direct Distributors Inc.

Why Work Here?

Medical, Dental, Life Insurance, Paid Holidays, PTO, Employee Discounts, Education Reimbursement, 401(k), Family Culture

Agri Supply specializes in a niche retail market unmatched by any other agricultural retailer out there. We offer over 26,000 products for farm, shop and home. We are a family owned business that has been around since 1962. We are a stable, growing company and we never have a boring day. Agri Supply offers a great benefits package. We share the same values as you - family, career growth, good pay for hard work and treating people fairly. At Agri Supply, that is what we are all about.

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