We are hiring a Customer Service Representative to manage our existing customer queries and complaints. We are looking for a person who has natural flair towards providing exceptional customer service.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.