Customer Service Specialist - Contracts
- Expired: over a month ago. Applications are no longer accepted.
JOB SUMMARY
Assist with day-to-day onsite initiatives for first party collections, customer service, and billing. Supports the relationships between first party providers and SCI through efficient and effective campaign management, interacting with multiple levels of staff and emphasizing attention to detail. Communicates business results directly to Supervisor or Senior Specialist.
JOB RESPONSIBILITIES
Assists with and supports campaign(s) and account inventory statistics on a daily basis.
Supports assigned campaign area(s) as directed by Supervisor.
Understands key performance indicators (KPIs), service metrics, calling schedules, account types and inventory, reporting documents, staffing, and any other items as it relates directly to assigned campaign(s).
Reports detailed campaign results outlining performance variances and may recommend process improvements. May compile and submit on a “Scorecard”.
Participates in monthly first party provider calls and internal call monitoring sessions to ensure constructive feedback is provided as needed.
Researches, resolves, and addresses assigned by Supervisor; identifies and transfers items to the correct department(s) for resolution.
Assists with interactions between company and first party provider’s IT department when appropriate to resolve reporting discrepancies, systems upgrades and modifications, and all other ad-hoc tasks.
Assists with First party Provider’s staff in determining designated campaign(s) metrics.
May act as the liaison between SCI and assigned first party providers on specific tasks and assignments.
EDUCATIONAL/EXPERIENCE/MINIMUM Requirements
Education
High school diploma
Experience
Some experience in Collections and/or Customer Service or equivalent experience in a related discipline
Knowledge, Skills & Abilities
Knowledge of basic accounting principles.
General understanding of corporate business methodology in support of company objectives.
Flexible and adaptable to a fast-paced environment.
Strong communication and interpersonal skills.
Proficient in Microsoft Office, Excel and Access.
Demonstrates a “can-do” attitude, fosters a proactive approach, and brings new ideas to the existing models.
Work Conditions
Work Environment
When considering the work environment associated with this job, the following factors may apply:
Work indoors during all seasons and weather conditions.
Standard business dress is required.
Work Postures
When considering the work postures associated with this job, the following factors may apply:
- Sitting continuously for many hours per day, up to 6 hours per day.
Physical Demands
When considering the physical demands associated with this job, the following factors may apply:
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.
Work Hours
When considering the work hours associated with this job, the following factors may apply:
Working beyond “standard” hours as the need arises.
What does that mean to you? Our associates feel that funerals and memorial services should be as unique as the individual they honor. We help families create meaningful memorials to truly celebrate the life of their loved one.
Dignity Memorial® Providers
Why Work Here?As Dignity Memorial® providers, we believe there is no greater responsibility than honoring and preserving the story of one’s life. Whether you’re planning a funeral for a loved one, or making your own arrangements in advance, the celebration of a lifetime begins with Dignity Memorial’s compassionate funeral planners. As North America’s largest provider of funeral, cremation, and cemetery services, the Dignity Memorial network cares for thousands of families each year. What does that mean to you? Our associates feel that funerals and memorial services should be as unique as the individual they honor. We help families create meaningful memorials to truly celebrate the life of their loved one.Our Associates Celebrate Life. We Celebrate Our Associates.
Address
New Orleans, LA
70121 USA
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