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Care Coordination Navigator - SC

Dignity Health Santa Cruz, CA
  • Posted: August 21, 2019
  • Full-Time

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve.
As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
Position Summary:
The Navigator is an integral part of the Care Coordination Care team. The care team program improves the quality of care and clinical outcomes for membes with complex care needs by coordinating care within the health care delivery system using a collaborative partnership approach.
The Navigator collaborates with multiple disciplinary team members across the continuum of care. The Navigator supports the care team with reducing fragmentation of patient care, improves compliance and access to care, supports efforts to reduce or remove treatment barriers, and assists patients in navigating their path through the continuum of care with the goal of improved care coordination amongst providers and reduce hospitalization, readmissions and ER visits.
This position will involve telephonic management and direct patient contact through follow up at clinic appointments, in a community setting, and/or home visits as needed. Travel may be required with telecommuting option.
Minimum Qualifications:

  • High school diploma or equivalent
  • Two (2) years of experience as a Medical Office Referral Coordinator, Medical Assistant or Health Plan Specialist
  • Basic understanding of ALOS, re-admission rates, Gaps in Care
  • Demonstrated experience in Microsoft Office, typing, and computer data entry
  • Must be able to communicate clearly and concisely with all levels of individuals, sometimes in stressful situations
  • Must be flexible and able to adapt to changing patient and organizational priorities
  • Ability to manage conflict, stress and multiple simultaneous work demands in an effective professional manner
  • Demonstrates respect, concern, and empathy for the spiritual and emotional needs of patients
Preferred Qualifications:
  • Associate's degree preferred
  • Managed Care Organization Utilization Technician experience preferred
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Equal Opportunity
Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please
Dignity Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
Dignity Health participates in E-verify.
Job ID 2019-85200
Employment Type Full Time
Department Care Coordination
Hours / Pay Period 80
Facility Dignity Health Medical Group Region
Shift Day
Location Santa Cruz
State/Province CA
Standard Hours Monday - Friday (8:00 AM - 5:00 PM)
Work Schedule 8 Hour

Dignity Health


Santa Cruz, CA
95063 USA

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