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IT Field/Help Desk Technician

Digital Dental Solutions
Sacramento, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Description: IT Help Desk Technician

We’re looking for an IT help desk guru to provide technical support for both hardware and software to dental office clients. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We want highly motivated, self driven individuals with great follow through skills.

Basic Function/Responsibilities:

  • Handle client help desk escalations through tickets or phone

  • Follow up on outstanding requests and ensure timely resolution

  • New Client onboarding and installation of MSP tools.

  • Support audio and video equipment in offices.

  • Manage and monitor internal assets to ensure accurate inventory records

  • Possible on-site visits of offices in the greater Sacramento area.

  • Other duties may be added and/or assigned as needed


Required Experience:

  • Strong customer service and troubleshooting skills

  • Windows 7, Windows 10, Microsoft Office, Server 2008, and 2012, Google Apps,Remote desktop services

  • Ability to diagnose and repair PCs quickly, general understanding of server hardware, Raid, and

  • Client PC connectivity - ethernet, TCP/IP and VPN

  • Ability to accurately troubleshoot applications, and work with support when needed to quickly resolve software issues and client needs.

  • Ability to communicate technical information, both verbal and written, to a wide range of end-users

  • Experience with LabTech, WebRoot, BitDefender, and Storagecraft is a plus, Dental Software a major plus

  • Must have a clean driving record.

  • Must have experience working for a Managed Service Provider


**Pay is negotiable dependant on experience.

Digital Dental Solutions


Sacramento, CA



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