Responsibilities: Responsible for answering telephones, directing calls, and greets patient in the office. Directs all patients and visitors according to practice policies. Obtains eligibility on all referrals received daily. Relies on instructions and pre-established guidelines to perform the function of the job.
Responsibilities include but not limited to:
- Answers the telephone, determines the callers need, and directs calls accordingly.
Greets patients and visitors. Determines their needs and directs them accordingly.
Checks patient registration information in computer at time of patient appointments. Updates and enters patient registration information as necessary in the chart and computer. Checks that all patient forms are complete. Scan insurance cards and required forms received. Gives patients token numbers for use of our patient portal.
Answers questions and gives information directly or on the telephone within the scope of practice. All other questions referred to a specific department as needed.
Refers medical questions regarding patient care or instruction regarding patient preparation to medical staff.
Mails all necessary paperwork for upcoming appointments daily.
Audits charts for the next day appointments.
Collects all co-pays, deductibles, and past balances as indicated on insurance card or as documented by billing staff. Updates new insurance information as received.
1. High school diploma or equivalent.
2. One year related experience preferred.
1. Good communication and verbal skills.
2. Good filing skills.
3. Knowledge of grammar and spelling.
4. Medical terminology a plus.
5. General computer knowledge and typing skills.
6. Ability to discuss financial problems with patients.
Digestive Health Clinic, LLC
Why Work Here?We are an established practice in the Treasure Valley with excellent providers who offer quality care. We offer full medical and dental insurance with competitive wages.
Excellent Providers, great benefits, and room for growth!